Assurance Wireless allows you to check your text message history. Even though you can't view the content of your text messages, you can view the numbers where you sent them. You can check your text message history on the 'My Account' option in your account. If you need to speak with a customer service agent, you may contact them on the phone, email, or the help desk.
Assurance Wireless is a part of the Lifeline Assistance program and the federal government supports it. It is availed by Virgin Mobile USA. The services are available nationwide within coverage areas. Assurance Wireless serves over 295 million people but it may not be available in certain areas or states. Enrolment to the program is available for eligible candidates. Qualification is based on state or federal-specific criteria. You may be eligible for the program if you receive specified public assistance programs or based on your household income.
You can find your text message history on Assurance Wireless in a few simple steps. Even though you can't see the content of your messages, you can view the numbers where you sent your messages.
Checking Your Assurance Wireless Account Text Message History
1. Log into your Assurance Wireless account with your PIN and phone number
2. Click on the option 'My Account'
3. Click on the option 'Text Messaging' or 'Call History'
4. You should see the phone numbers where you sent text messages
5. If you can't view the numbers, contact the support team and ask for assistance
Assurance Wireless text message history will only show billable transactions over the past 60 days.
Sending or Receiving Multimedia or Text Messages on Assurance Wireless
Follow these steps to receive or send messages;
1. Click on the 'Messaging' icon on the home screen
2. Click 'New Message'
3. Enter a phone number or contact name in the recipient field
4. Enter your message in the text message field
5. Click on the 'Send' icon to send a standard text message. To send a multimedia message, click on the attach icon
6. Choose your preferred file type and selection method
7. Find the file location and tap on the image or file you wish to send
8. Click on the 'Send' icon to send your MMS
9. To receive MMS messages, click on the 'Messaging' icon on the home screen
10. On the message thread, messages will be displayed. You can save your received attachments by clicking on the 'Save' icon
Contacting the Support Team
There are lots of ways to contact the Assurance Wireless customer service team if you need help. The best way to contact them is on the phone. It is the fastest way to speak with a customer service representative. You can speak with a customer service agent for help with any problems.
If you don't need to speak with a customer service agent, you may contact the support agents on email. Email support is a great support option since you get the chance to keep records of all your interactions with the support representatives. However, it may be slow since you have to send messages back and forth.
The Assurance Wireless help desk is the first support option for many users. On the help pages, there are lots of targeted tips and suggestions to answer questions that you may have. The help desk gives you a chance to learn from both the customer service agents and the experiences of previous users. You may not need to contact the support agents directly.
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