Asda Customer FAQ

If you ordered two items but only received one, please check your order confirmation to ensure both were included in your order. It's possible there was an issue with the order fulfillment. For assistance, there is a link to the most up-to-date contact information right here on this page.

If you've ordered two £25 Apple gift cards but only received one, please check your email for any confirmation of the order and the status of your delivery. It's possible that there was a processing issue. You can find the most up-to-date contact information right here on this page to get assistance with your order.

If your loyalty card is not working at your local Asda, it might be due to a technical issue or a problem with your account. Ensure the card is registered and try again. If the issue persists, check your account details to make sure everything is up to date.

Yes, you can buy clothes online from Asda and have them delivered to a hospital. Just ensure you provide the correct delivery address, including the hospital name, ward, and any other specific instructions to ensure your parcel reaches the right place.

We're sorry to hear that you had trouble adding your Blue Light Card points and reward points. If the system was down when you visited the Handsworth Asda branch, your points should be added retrospectively once the system is back online. It can take up to 48 hours for your points to be applied to your account. If after this time your points still haven't appeared, please bring your receipt and Blue Light Card to the customer service desk at your local Asda and they will be able to assist you.