In a nutshell: If you can't access your Amazon account, there are steps you can take to recover it. First, visit the Amazon website and locate the "Customer Service" link at the bottom of the homepage. Access the Amazon help page and use the search box to look for
There are several reasons you might be unable to access your Amazon account. For example, maybe you forgot your password. Whatever the reason, you may still be able to recover your account. Keep reading for tips on how to regain access.
Visit the Amazon website.
Browse the Amazon homepage until you find the "Customer Service" link. It's toward the bottom of the page, below the link that says "Information about the FTC Prime settlement."
Click on the "Customer Service" link, which will take you to the Amazon help page.
Locate the horizontal search box on the Amazon help page. It's toward the top of the page, in between the bold "Help" and "Search Help" headers.
Click on the horizontal search box. Doing so will make your phone's keyboard pop up, outline the search box, and cause the cursor to blink.
After clicking on the search box, type "Recover account" and press the search button on your phone's keyboard.
Browse the search results to find the one that best pertains to recovering your Amazon account. For example, you can look for the link that says "Recover Your Account After Two-Step Verification Fails."
Click on "Recover Your Account After Two-Step Verification Fails." This will take you to a page of the same name.
Read the "Recover Your Account After Two-Step Verification Fails" page.
After reading the page, follow the instructions to attempt to recover your account. If you still need assistance, please move on to Step 11.
If you haven't been able to access your Amazon account, it doesn't mean you're out of options. It's a good idea to contact Amazon customer support for assistance. Let them know what you've already tried doing to get back into your account. For your future reference, make sure to take notes about the outcome. If the representative helps you regain access, please move on to Step 12.
Head to the Amazon log-in page and enter your email address and password to see if you can get into your account. If you can't, let the customer service representative know so they can assist you further.
Don't hesitate to reach out to Amazon's customer service team if you need help getting back into your account. They can guide you through the process so you can regain control, if it's possible.
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