Access Wireless Customer FAQ

Access Wireless does not offer a 24/7 customer service and support line. Support is typically available during specific hours, so it's best to check the current service hours provided.

To get a replacement phone from Access Wireless, you will need to request one through the customer service process, which includes notifying them of the issue with your current device. Be prepared to provide details about your account and the problem you're facing with your phone. The specifics may vary based on your situation, so it's important to follow the procedures outlined in your account details.

To order a new SIM card, please navigate to the section on our website dedicated to ordering services or products. You should find detailed instructions and options for requesting a new SIM card there.

You can qualify for Access Wireless if your address is a homeless shelter. You need to provide documentation that shows you receive benefits from a qualifying assistance program or have income that meets the eligibility criteria.

You can find the most up-to-date contact information for Access Wireless right here on this page that you're viewing. Simply look for the "Contact Us" section or link to get all the necessary details you need to get in touch with Access Wireless.