It's possible to get a lower AT&T bill if you use the right channel. A regular customer support Representative can't offer you what you want. However, the retention representative has the power to negotiate and offer you a better deal. Go for the retention rep if you want to succeed. Proper preparation ensures things go well.
How Can I Lower or Monitor My AT&T U-Verse Bill?
Most likely, the promotion with AT&T U-verse is ending, and you don't want to pay regular price for the phone, internet, or television service. Remember, AT&T will do everything to retain your business, and the customer support specialists are there to ensure you stay on. They will try to convince you with a promise of giving you a better deal with faster internet speeds and a lower price.
Truthfully, AT&T has been trying to improve the promotion churn for a long time, which appears to be working perfectly in the Midwest. Network service providers are particularly vulnerable when their promotion packages expire as the rates go back to the regular prices, which can be at least $30 a month on top of what you are currently paying. So how do you lower your AT&T bill?
1. Prepare for your phone call
Research ahead of time and arm yourself with information before you contact AT&T customer support for your monthly rate reduction if you are an existing customer.
2. Note down the numbers as you negotiate
Have a goal like looking for a lower monthly AT&T U-verse bill. What do you want? Do you want to upgrade services offered like internet speed or even both!
Have the bill to let the customer representative know you pay attention to all the items on your AT&T bill.
3. Call the AT&T customer retention rep
Be kind when explaining why you need a discount. Call from a non-stressful and quiet place as you negotiate. The wait time differs depending on the time and day of the week. Psych yourself for that call and don't be confrontational or aggressive but friendly and in demeanor. Make the representative like you and want to assist you. The busiest days are Saturdays and Mondays, which means avoid the two days. Call the service number 1-800-288-2020 and confirm your account number and state the purpose of the call. Say "cancel service" the computer will direct you to the retention specialist who is exactly who you need to speak to as they have the best options and access to exclusive deals. General customer support doesn't have the same ability or promotions. Explain to them your high bill problem and be very polite.
During the call, make it plain that you are receiving better offers from a competitor say Comcast you want to hear from AT&T if they have better offers before making up your mind. Most likely, the representative will go through your current bill and offer you a discount. Don't take it immediately even if its $30 a month.
4. Ask for a slight increase
Push them for more services like faster internet speed as it doesn't cost them a thing, remain flexible in the negotiations depending on the current promotions for existing U-verse subscribers. Probably, you may get an increase in internet speed or even 3-6 months enjoying free premium channels. Note on the calendar for the end of that promotion if you don't want to pay more afterward.
5. Review the agreement
Before hanging up, make the person repeat the whole package and add the total price. Ensure you both understand what it means and the contract you are getting for the next year. Get the AT&T rep's name and even their extension number for future reference if there is any problem. You can use the name as a reference if the next bill is not properly reflecting your agreement.
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