Toll-free · 24 hours, 7 days · Press 1 for English. Press 1 at the menu that gives you three options - that's the option if you want to make a first class booking or you're a frequent flyer. You'll be prompted for your 12-digit member ID number, but you can press * ·
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Etihad Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
What are the hours and when should I call?
Etihad Airways operates the call center for this 914-303-8393 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 4,512 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Etihad Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Etihad Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Etihad Airways is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 4,512 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Etihad Airways
In summation, the best day to call Etihad Airways is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Etihad Airways staffs the call center well on Friday.
Why Customers Call Etihad Airways
If you have time to do a bit of reading before you call Etihad Airways, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Etihad Airways customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Etihad Airways is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Etihad Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Etihad Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Etihad Airways agent. This phone number is Etihad Airways's best phone number because 27,072 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 914-303-8393 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Etihad Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Etihad Airways has 3 phone numbers. It's not always clear what is the best way to talk to Etihad Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Etihad Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Etihad Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.