Etihad Airways Customer FAQ

Check-in for an Etihad Airways flight is a relatively simple and straightforward process. You will need to be prepared with the necessary...

This article outlines three ways to change or cancel your Etihad Airways flight: online, via phone or through your travel agent. The...

Etihad Airways accepts a variety of payment methods to ensure that customers can easily book their flights. Generally, customers can Certain payment options might also include online payment services, and customers should verify the available methods based on their region. It is important to note that payment policies may differ for special offers or promotions, so customers should carefully review the terms and conditions at the time of booking. To find the most accurate and current information regarding accepted payment methods, it is advisable for customers to visit the official Etihad Airways website, as this will provide the latest updates and detailed descriptions of payment options....

Yes, passengers traveling with Etihad Airways can typically choose their seats in advance. This option is available during the booking...

This article discusses how excess baggage is calculated on Etihad Airways website with its baggage calculator. The article explains...

Etihad Airways has specific guidelines regarding the transportation of sporting equipment, which is classified under their baggage The type and size of the sporting equipment will influence the fees associated with its transport. Items such as surfboards, bicycles, golf clubs, and skis are typically accepted, but they may fall under varying weight limits and size restrictions. It is important for passengers to check whether their sporting equipment fits within the allowances of their ticket class, as excess baggage fees might apply if the item exceeds the designated limits. To ensure that passengers are well-prepared, Etihad Airways encourages individuals to review the specifics of their sporting equipment, including packaging recommendations, as some items may require special handling or preparation. For the most accurate and updated information regarding fees and regulations, it is advisable to visit the official Etihad Airways website, particularly the baggage policy section. This ensures that individuals have the most current details before they travel....

Etihad Airways has specific checked baggage policies that may vary depending on the travel class, destination, and fare type. Generally, It is important to note that specific routes or special promotions may have different baggage allowances. Additionally, passengers traveling to or from the Americas might have different requirements. Therefore, it is advisable to check the official Etihad Airways website for the most current baggage policies specific to your itinerary. This will ensure you have the most accurate and updated information regarding checked baggage limits for your flight....

Etihad Airways has specific baggage restrictions for hand luggage that passengers should be aware of to ensure a smooth travel experience. In addition to the weight restrictions, each piece of hand luggage should not exceed the dimensions of 56 x 38 x 40 centimeters. It is also essential to consider that items such as laptops, cameras, and other personal electronics can usually be included in the hand luggage allowance. Furthermore, there are restrictions regarding the items that can be carried onboard, particularly liquid items. Generally, liquids are limited to containers of no more than 100 milliliters each and must be placed in a transparent, resealable plastic bag of a certain size. For the most accurate and updated information regarding baggage restrictions, travelers are encouraged to consult the official Etihad Airways website....

Etihad Airways offers a pet travel service, allowing passengers to bring their pets on board under specific conditions. Generally, For larger pets that do not qualify for cabin travel, Etihad Airways also provides a cargo service through Etihad Cargo. This service is designed to ensure that pets are transported safely and comfortably. Owners should arrange for their pets to travel in advance and review any health documentation or vaccinations that may be required for air travel. It is important for passengers to visit the Etihad Airways website for the most accurate and up-to-date information on pet travel policies, including any applicable fees, restrictions, and special requirements. This will help in ensuring a smooth journey for both the pet and the owner. It is advisable to thoroughly prepare before the travel date....

Yes, Etihad Airways offers a frequent flyer program known as Etihad Guest. This program allows members to earn miles when traveling...

Upgrading a class of service with Etihad Airways can be an enriching experience, and there are several options available. The most Another option is to check if Etihad offers an upgrade when you are in the process of checking in, either online or at the airport. Sometimes, airlines provide last-minute upgrades at a discounted rate to fill seats that are available. It is also worth noting that if you have purchased a flexible fare or possess a certain frequent flyer status, there may be additional upgrade opportunities. For more information about the upgrade process and any specific requirements or conditions, it is advisable to refer to the current Etihad Airways website, where detailed information can be found....

Etihad Airways is committed to providing an inclusive and accessible travel experience for all passengers, including those with disabilities. Services may include assistance with check-in, boarding, and disembarking from the aircraft. Additionally, Etihad Airways can provide wheelchair assistance and guidance through the airport. For passengers with visual impairments, staff members are available to offer support and assistance throughout their journey. The airline aims to minimize any potential obstacles and to enhance the travel experience for passengers with disabilities. Etihad Airways strives to maintain a level of comfort and convenience, providing necessary information and support at each stage of the travel process. It is advisable for passengers to check the latest details on the official Etihad Airways website, where the airline outlines the specific assistance options available, any required documentation, and any other information that may be needed. By reviewing this information ahead of time, passengers can better prepare for their travel requirements and enjoy a pleasant experience with Etihad Airways....

Etihad Airways has a comprehensive policy for unaccompanied minors to ensure their safety and comfort while traveling. The airline When booking a flight for an unaccompanied minor, caregivers must provide the necessary details during the booking process. The airline recommends that parents or guardians arrive at the airport early to allow time for check-in and ensure a smooth transition for their child. Upon arrival at the airport, Etihad staff will guide the minor through the check-in process and ensure they are properly escorted to the boarding gate. During the flight, cabin crew members are trained to pay special attention to unaccompanied minors, offering assistance and ensuring they feel comfortable. Additionally, upon arrival at the destination, airline representatives will help the minor be safely handed over to the designated adult, as specified by the parent or guardian during booking. It is advisable to consult the latest information available on the airline’s official web page for any updates or specific requirements regarding the unaccompanied minor service, as policies may change....

Etihad Airways offers a variety of assistance options for elderly passengers to ensure a comfortable and convenient travel experience. Elderly passengers can also receive help with boarding and disembarking the aircraft, as well as assistance with navigating through airports. If a traveler requires extra attention during the flight, such as help with accessing the restroom or managing baggage, they are encouraged to inform the cabin crew upon boarding. For additional peace of mind, it is advisable for elderly travelers or their companions to notify Etihad in advance about any specific requirements they may have. For more detailed information regarding the specific services available and how to arrange them, it is recommended to check the official Etihad Airways website or the relevant section on their customer support....

Etihad Airways offers a robust selection of in-flight entertainment options designed to enhance the travel experience for its passengers. The airline's in-flight entertainment system, known as E-BOX, features a user-friendly interface that allows travelers to easily browse through available content. Additionally, Etihad provides a selection of Arabic and international films, catering to a global audience with diverse preferences. For those who prefer to stay connected, Etihad Airways also offers Wi-Fi services on many of its flights, allowing passengers to browse the internet and use messaging services. To find the most current offerings, including the latest titles in the entertainment library, one might consider checking Etihad Airways’ dedicated web page....

Etihad Airways has specific policies concerning the use of electronic devices during flights. Passengers are generally required to During takeoff and landing, passengers are usually instructed to stow larger electronic devices, such as laptops and tablets, in the overhead compartments or under the seat in front of them. Smaller devices like smartphones can typically be held, provided they are in airplane mode. It is always advisable to refer to the in-flight announcements and instructions provided by the cabin crew, as they will give the most accurate guidance for each particular flight. For more detailed information, one may visit the official Etihad Airways website....

Etihad Airways offers a diverse selection of in-flight meal options designed to cater to various dietary preferences and cultural cuisines. In Business and First Class, the dining experience is elevated with gourmet meal options and an extensive wine list. Here, passengers can enjoy multi-course meals prepared with high-quality ingredients. Etihad Airways also provides the "Dine Anytime" service, which allows Business and First Class passengers to order meals at their convenience. For those with specific dietary requirements, such as halal, kosher, or gluten-free meals, Etihad encourages passengers to pre-order these options at least twenty-four hours before their flight. For more detailed information regarding the in-flight meal options for a specific flight, it is best to check the current web page....