What should I do if my item hasn't arrived?

If an item you purchased on eBay UK has not arrived, there are several steps you can take to resolve the issue effectively. First, check the estimated delivery date provided in the listing. Occasionally, postal delays or other unforeseen circumstances may cause items to arrive later than expected. Once you have confirmed that enough time has elapsed since the estimated date, you should review the tracking information if it is available. Many sellers provide tracking numbers, which can help you determine where the package is currently located. You can typically find this information in the purchase history section of your eBay account. If you do not see any updates from the tracking information or if the item has been marked as delivered but has not arrived, it is advisable to contact the seller directly through eBay messaging. Most sellers are willing to help resolve any issues and may provide additional information regarding the shipment. If you do not receive a satisfactory response from the seller, you may then consider opening a request for a return or a refund through eBay’s Resolution Centre. It is important to note that eBay has policies designed to protect both buyers and sellers, so ensure you are familiar with those policies when proceeding. For further assistance, users can explore the information available on the eBay UK website.