What should I do if a seller doesn't respond to my messages?

Asked 6 months ago
When dealing with a seller who does not respond to messages on eBay UK, there are several steps one can take to address the situation effectively. First, ensure that all communication has been clear and polite, providing the seller with sufficient time to reply. It is advisable to wait at least two to three business days before assuming there is an issue, as sellers may be preoccupied or unable to respond immediately. If the seller remains unresponsive after this period, one can consider checking the item listing to see if there are any specific terms or communication policies mentioned by the seller. Sometimes listings include alternative contact methods or expected response times. Should the lack of communication continue, one might explore eBay UK's resolution centre. This feature allows buyers to raise concerns regarding unresponsive sellers or other issues related to transactions. It serves as a helpful resource for escalating matters when direct communication fails. Additionally, it is important to remain patient and professional in all correspondence. The seller may have legitimate reasons for their lack of response. For detailed guidance on specific procedures, it is wise to refer to the current web page of eBay UK for the latest updates and instructions.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 14, 2025

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