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Wizz Air Customer FAQ

Top Answers & How-to Guides

How do I Contact Wizz Air Customer Service?

The question we are asked most often is about how to talk to Wizz Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request special assistance or medical services when flying with Wizz Air?

Wizz Air does offer special assistance and medical services for passengers who may need additional support during their journey. Passengers The airline can provide assistance for various situations, including passengers with reduced mobility, those requiring help with boarding or disembarking, or anyone needing medical support during the flight. Specific services may include wheelchair assistance, priority boarding, and special seating arrangements. To ensure a smooth experience, it is essential for passengers to transparently communicate with Wizz Air about their requirements. Detailed information on special assistance services, including how to request them, can typically be found on the airline's official website. The website serves as a comprehensive resource for additional guidance and instructions on the procedures to follow. It is important to check the latest updates and policies concerning special assistance, as these may evolve over time....
Ask any question you have about Wizz Air customer service, get an answer now.

Recent Wizz Air Customer Questions

My luggage was lost. Wizzair didn't answer my claim. What can I do?

If your luggage was lost and Wizz Air hasn't responded to your claim, you can submit a follow-up query regarding your claim status. Make sure to include all necessary information in your inquiry, such as your booking reference and details of your original claim. Additionally, check the Wizz Air guidelines on lost luggage for any specific procedures to follow. Keep all communication records for reference.
Asked Nov 3, 2025 3:11 PM

How do I send an e-mail to customer service?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 2, 2025 2:00 PM

How do I cancel my checked-in baggage?

To cancel your checked-in baggage, you'll need to manage your booking through the Wizz Air website or mobile app. Log in to your account, find your reservation, and look for the baggage options. You should be able to cancel or modify your checked baggage within the specified time frame before your flight. Keep in mind that cancellation policies and any applicable fees may apply.
Asked Oct 2, 2025 2:00 PM

I have my pnr, and when I go to Wizz credit conversion request and provide my confirmation code I get " logged in user must be owner" so what can I do

The "logged in user must be owner" message indicates that the Wizz credit conversion request can only be initiated by the account holder associated with the booking. Ensure you're logged into the correct Wizz Air account that matches the confirmation code provided. If you're still having issues, consider checking the details associated with your account or looking for any discrepancies with the booking.
Asked Jun 15, 2025 1:02 PM

В онлайн билете показывает что платеж не завершен

Если в вашем онлайн билете указано, что платеж не завершен, это может означать, что транзакция не была успешно проведена. Рекомендуем проверить состояние своего банковского счета и убедиться, что средства находятся на месте. Возможно, вам потребуется повторить процесс бронирования.
Asked Jun 13, 2025 3:23 PM

Help me with my Wizz Air customer service issue

Baggage Policies

What Is the Baggage Allowance for Wizz Air?

When flying with Wizz Air, be sure to familiarize yourself with their baggage allowance policy. Each passenger is allowed one piece...

What is the maximum weight limit for cabin baggage on Wizz Air?

Wizz Air allows each passenger to bring one piece of cabin baggage on board, with a maximum weight limit of up to ten kilograms. The...

How much does it cost to check in a bag with Wizz Air?

Wizz Air's baggage policy includes options for checking in a bag, and the associated costs can vary based on several factors, including Additionally, Wizz Air offers different weight allowances for checked bags, typically ranging from twenty to thirty-two kilograms, which may also influence the cost. For the most accurate and up-to-date information regarding pricing and specific baggage allowances, it is advisable to visit Wizz Air's official website. This site has detailed information that can help you better understand all options available for checking in luggage, ensuring a smoother travel experience....

What is the policy for bringing pets on board Wizz Air flights?

Wizz Air has a specific policy regarding the transportation of pets on board their flights. Under this policy, passengers may bring Passengers are required to book the pet in advance, as only a limited number of pets are allowed on each flight. It is advisable that travelers check the availability of this option while making their reservations. Furthermore, the pet must be at least twelve weeks old and be vaccinated according to the regulations of the destination country. Wizz Air does not permit animals to be transported in the cargo hold for flights, so this policy is exclusively for pets traveling in the cabin. For specific details regarding fees and any changes to the policy, it is always a good idea to consult Wizz Air's current web page or the terms and conditions related to pet travel. This ensures that passengers have the most up-to-date information before their journey....

What are the accepted methods of payment when booking with Wizz Air?

When booking a flight with Wizz Air, passengers can choose from a variety of accepted payment methods to ensure a convenient and flexible Passengers can also opt for bank transfers in certain regions, but it is advisable to check the specific options available based on the location from which the booking is being made. Wizz Air recommends reviewing their website for the most current payment options, as these can vary based on country and booking method. Overall, Wizz Air aims to provide a seamless booking process for travelers by offering multiple secure payment alternatives....

Are there any restrictions on the type of items I can bring in my cabin baggage on Wizz Air flights?

Wizz Air has specific restrictions on the items that passengers can bring in their cabin baggage. It is essential to adhere to these There are also rules regarding larger cabin baggage for those who have purchased additional services. For these passengers, a larger cabin bag is permitted that should not exceed 55 x 40 x 23 centimeters and must weigh no more than 10 kilograms. Furthermore, it is critical to note that Wizz Air, like other airlines, has restrictions on specific items. Dangerous goods, sharp objects, flammable items, and liquids over a certain volume are not allowed in the cabin. Liquids should be kept in containers of no more than 100 milliliters and placed within a transparent, resealable plastic bag that holds a maximum of one liter. For the most current and detailed information regarding cabin baggage allowances and restrictions, it is a good idea to visit the official Wizz Air website, where you can find comprehensive guidelines on what is permitted for your journey....

Booking and Changes

How Do I Find My Wizz Air Booking Number?

Knowing your booking number after booking a flight reservation with Wizz Air is important when it comes to planning for your trip....

How Do I Change My Flight with Wizz Air?

Wizz Air allows you to make changes to your flight and buy any additional services that you may need. here's some helpful tips to assist...

How Do I Make a Booking with Wizz Air?

Making a booking with Wizz Air is easy because you have many options with these helpful tips

Can I add extra baggage to my booking after I have made a reservation with Wizz Air?

Yes, it is possible to add extra baggage to a Wizz Air booking after the reservation has been made. Wizz Air offers passengers the It is important to note that the cost of adding baggage may vary depending on factors such as the route and the time frame in which the addition is made. Therefore, passengers are encouraged to review the baggage policies available on the Wizz Air website for the most current information, including weight limits and fees. Additionally, there may be certain time restrictions for making these changes, so ensuring that these modifications are made well in advance of the flight departure time is advisable. For the most accurate and up-to-date information about your specific booking and baggage options, it would be best to refer to the current webpage of Wizz Air....

Can I select my seat in advance on Wizz Air flights?

Yes, passengers have the option to select their seats in advance on Wizz Air flights. When booking a flight, Wizz Air provides an opportunity...

Can I make changes to my name or personal details on my Wizz Air booking?

Wizz Air has specific policies regarding changes to personal details on bookings. Typically, minor corrections, such as a typographical For those wishing to make adjustments to their personal details, it is advisable to check the "Manage Booking" section on the Wizz Air website. This section provides options for customers to update their information, view associated fees, and understand the limitations regarding changes. It is essential to ensure that all personal details match the identification documents that will be presented at the airport. Failing to do so can result in boarding issues. If you seek further clarification, the Wizz Air website contains valuable information about policies and procedures related to modifying bookings....

Customer Assistance

What Do I Do If I Have a Baggage Problem with Wizz Air?

It is clear to see how baggage problems can arise when travelling with the airline.Use these helpful tips to assist you with your...

Can I bring a musical instrument on board with Wizz Air?

Wizz Air does allow passengers to bring musical instruments on board, however, there are specific guidelines to follow. If a musical For larger instruments that exceed the cabin baggage dimensions, Wizz Air recommends purchasing an extra seat to ensure the instrument can be securely seated. It is essential to ensure that the instrument is properly packed and secured for transport, as Wizz Air is not responsible for any damages that may occur to instruments while in transit. For the most accurate and up-to-date information, it is always advisable to check the baggage policy on the official Wizz Air website before traveling, as regulations may change....

What is Wizz Air's policy on flight cancellations and refunds?

Wizz Air has a clear policy regarding flight cancellations and refunds, which is important for passengers to understand. If a flight In cases where a passenger needs to cancel their flight, it is essential to note that Wizz Air does not provide refunds for voluntary cancellations. Generally speaking, if a passenger chooses to cancel their trip, they will not receive any reimbursement unless they have purchased an extra service, like Wizz Flexible, which allows for some level of ticket flexibility. Passengers may also consider checking the specific terms and conditions laid out on Wizz Air's website, as policies can vary depending on the circumstances surrounding the cancellation. For example, refunds may be processed differently if the cancellation is due to extraordinary circumstances such as severe weather or other events beyond the airline's control. For the most accurate and up-to-date information regarding cancellations and refunds, taking a look at Wizz Air's current web page is advisable, as it provides all relevant details and any recent updates to their policy....

Can I request special assistance or medical services when flying with Wizz Air?

Wizz Air does offer special assistance and medical services for passengers who may need additional support during their journey. Passengers The airline can provide assistance for various situations, including passengers with reduced mobility, those requiring help with boarding or disembarking, or anyone needing medical support during the flight. Specific services may include wheelchair assistance, priority boarding, and special seating arrangements. To ensure a smooth experience, it is essential for passengers to transparently communicate with Wizz Air about their requirements. Detailed information on special assistance services, including how to request them, can typically be found on the airline's official website. The website serves as a comprehensive resource for additional guidance and instructions on the procedures to follow. It is important to check the latest updates and policies concerning special assistance, as these may evolve over time....
We look to the Wizz Air issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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