What is the process for disputing a transaction on my account?

When a customer at Wilson Bank & Trust needs to dispute a transaction on their account, the process typically begins with reviewing the specific transaction in question. It is important for the customer to have details such as the transaction date, amount, and description handy. This information will not only facilitate the process but also ensure that any necessary follow-up inquiries can be addressed promptly. The next step generally involves reaching out to Wilson Bank & Trust directly. Customers often initiate the dispute by contacting the financial institution through their customer service number or by visiting a local branch. It is wise to explain the situation clearly, providing all the pertinent details surrounding the disputed transaction. The bank representative will likely guide the customer through the specific steps required to lodge a formal dispute. In some cases, the bank may provide a dispute form that the customer will need to complete and submit. This form typically requires the customer to provide a description of the disputed charge and any relevant supporting information. After the dispute is filed, Wilson Bank & Trust will usually conduct an investigation into the claim, which can take several days or longer depending on the complexity of the issue. Throughout the process, the bank will keep the customer informed of any updates and decisions regarding their dispute. It is essential for the customer to retain any correspondence related to the dispute for their records. For more detailed information and specific guidelines related to disputes, individuals are often encouraged to check the bank's official website for up-to-date resources and contact information.