What is the process for disputing a charge on my account?

Disputing a charge on your account at Trustco Bank typically involves a clear and systematic process. First, it is essential to review your account statements and identify the specific charge you wish to dispute. It is advisable to ensure that the charge is genuinely incorrect, as this will help in presenting a strong case during the dispute process. Once you have confirmed that the charge is dispute-worthy, Trustco Bank usually requires customers to contact their customer service for guidance on the specifics of initiating a dispute. This generally entails providing details about the transaction in question, such as the date, amount, and description of the charge. Keeping any relevant documentation, such as receipts or correspondence related to the transaction, will also be helpful in supporting your case. After you submit your dispute, Trustco Bank would typically conduct an investigation to determine the validity of the claim. This process may take some time, as they will review the information provided and gather any additional evidence necessary. Once the investigation is complete, they will communicate the outcome to you. If the dispute is resolved in your favor, you may see the charge removed or reversed on your account. To stay updated on this process or to obtain specific instructions on how to initiate a dispute, customers are encouraged to visit the current web page of Trustco Bank for comprehensive guidance and contact information.