How Do I Update Information in My Verizon FiOS Account?

In a nutshell: To keep your Verizon Fios account active and ensure timely communication and payment processing, regularly update your account information. Start by visiting the Verizon website and accessing the menu, then navigate to the "Support" section. Use the search function to find "Update Fios information" and locate the relevant support page

Introduction

Keeping your Verizon Fios account updated with current information is important. It allows the company to contact you when needed and to process payments properly, helping to prevent disruption to your service. The following is an easy way to start the process of updating your information through the Verizon website or app.

Go to the Verizon Website

Visit the Verizon website.

How Do I Update Information in My Verizon FiOS Account? (Step 1)

Find the Verizon Menu

Locate the Verizon menu, which is represented by three black horizontal lines in the upper-right corner of the website.

Open the Menu

Click on the three black horizontal lines in the upper-right corner of the Verizon website to expand the menu.

How Do I Update Information in My Verizon FiOS Account? (Step 3)

Locate the "Support" Line

Scroll down the menu until you find the line that says "Support."

Go to the Support Page

Click on "Support." Doing so will take you to the support page, which says "Verizon Support" at the top and "Find the right resources and discover more about your devices and services" underneath it.

How Do I Update Information in My Verizon FiOS Account? (Step 5)

Locate the Search Line

Find the horizontal search line. It says "How can we help you?" and has a small magnifying glass icon to its right.

Type in Your Search Term

Click on the horizontal search line and type "Update fios information." When you're done, click the small magnifying glass icon to its right.

How Do I Update Information in My Verizon FiOS Account? (Step 7)

Locate the Relevant Search Result

Scroll down and browse the search results. Several may apply to your situation, but look for the one labeled "Managing Your Fios Account Verizon Billing & Account." It should be toward the top of the results.

How Do I Update Information in My Verizon FiOS Account? (Step 8)

Open the Page

Click on "Managing Your Fios Account Verizon Billing & Account." Doing so will take you to the page that says "Manage your Verizon home account and services with My Verizon" at the top.

How Do I Update Information in My Verizon FiOS Account? (Step 9)

Read the Page

Read through the "Manage your Verizon home account and services with My Verizon" page. It offers various information, including the types of details that you can update through the app.

Try the Recommendations

Try the suggestions on the page to update your Verizon Fios information. If you were unable to do so or you have questions, please move on to the next step.

Contact Verizon Customer Support

If you were unable to update your Verizon Fios information, consider contacting Verizon customer support. They can offer guidance on updating your account details. Make sure to prepare before calling the representative. Have your Verizon app open and put the call on speakerphone so you can follow along with their instructions. You should also allocate enough time for the call in case it takes longer than expected.

Conclusion

Downloading the Verizon app may make it easy to update your details. However, if you're still having trouble changing the information, the Verizon customer support team is only a phone call away.

Why does GetHuman Write How-to Guides for Verizon FiOS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update Information in My Verizon FiOS Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.