How Do I Downgrade My Verizon FiOS Package?
In a nutshell: To downgrade your Verizon Fios plan, you can either do it online or contact customer support for assistance. Start by visiting the Verizon website, navigating to the menu, and selecting "Support." Use the search feature to find information on changing your plan. If online
Introduction
If your current Verizon Fios plan isn't ideal for you, switching to a lower-tier option can provide what you need at a different price. It may be possible to change your plan online or through the app. However, you might also want to speak to a customer service representative if you require assistance. The steps below can help you start the process of downgrading your Verizon Fios plan.
Go to the Verizon Website
Visit the Verizon website.
Find the Verizon Menu
Locate the Verizon menu. You'll find it in the upper-right corner of the website. It's easily recognizable by its three black horizontal lines.
Expand the Verizon Menu
Click on the three black horizontal lines to open the Verizon menu.
Locate the "Support" Line
Browse the Verizon menu until you find the "Support" line.
Go to the "Verizon Support" Page
Click on the "Support" line. Doing so will take you to the "Verizon Support" page. It says "Verizon Support" followed by "Find the right resources and discover more about your devices and services." at the top.
Locate the Verizon Search Line
Find the Verizon search line. It's directly under "Find the right resources and discover more about your devices and services." The search line says "How can we help you?" and has a magnifying glass icon on its right end.
Click on the Search Line
Click on the Verizon search line. This will expand the search feature and show your phone's keyboard.
Fill in Your Search Phrase
Type "Change fios plan" and click the "search" button on your phone's keyboard.
Find the Relevant Search Result
Scroll through the search results until you find the link that says "Add or Change TV, Internet & Phone Service Verizon Billing & Account. Click on the link when you see it. This will take you to a page that says "Add or make changes to your home services."
Read the Page
Read the "Add or make changes to your home services" page. Follow the instructions to change your Verizon Fios plan through your account. If you're unable to make the change, please proceed to the next step.
Call Verizon Fios Customer Support
Reaching out to Verizon Fios customer support is a good idea if you're having trouble making changes. They can inform you of the available plans, what's included with each one, and their prices.
The representative can guide you through the process or may be able to change your Verizon Fios plan for you. If you'll be making the change, put the representative on speaker so you can follow their instructions while you navigate through your Verizon account from your phone.
Take notes throughout your call with the Verizon representative. Write down the date you called, the representative's name, and the details of your new Verizon Fios plan.
Conclusion
Contact Verizon once you realize you want to change your Verizon Fios plan. This can help get the new plan in place before your next billing cycle begins.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Verizon FiOS Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Downgrade My Verizon FiOS Package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Verizon FiOS
Speak to An Expert Now
Paying Too Much for TV?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers