How Do I Change Primary Contact for My Verizon FiOS Account?
In a nutshell: Changing the primary contact on a Verizon Fios account is important for billing and management. To initiate this change, users should first understand the process and check if it’s feasible before their next billing cycle. Start by visiting the Verizon homepage, accessing the menu, and
Introduction
The primary contact on your Verizon Fios account plays an important role. They're the main point of contact for everything from billing to adding a new line. If you want to change the primary contact on your own account, it's essential to understand the process and determine if it's possible before your next billing cycle.
What You'll Need
Details about the new primary contactReason why you're changing the primary contact
Go to the Verizon Homepage
Visit the Verizon website.
Find the Verizon Menu
Locate the Verizon menu. You'll see it in the upper-right corner of the Verizon homepage. Three stacked horizontal lines represent it.
Open the Verizon Menu
Click on the three black horizontal lines in the upper-right corner of the Verizon homepage. This will expand the menu.
Locate the "Support" Line
Find the "Support" line. It's a little more than halfway down the Verizon menu.
Go to the "Verizon Support" Page
Click on the "Support" line, which will direct you to the support page featuring "Verizon Support" in large black lettering at the top. Underneath it states, "Find the right resources and discover more about your devices and services."
Locate the Search Line
Find the Verizon search line. It says "How can we help you?" with a small magnifying glass icon at the right end.
Open the Search Feature
Click on the Verizon search bar. This will open the search feature and your phone's keyboard.
Type in Your Search Term
Type "Fios primary contact," then press the search button on your phone's keyboard.
Find the Relevant Link
Look through the search results until you find the Verizon link that best applies to your situation. For example, since you want to change the primary contact on your Verizon Fios account, one of the best search results would be "Managing your Verizon home account FAQs."
Go to the Page
Click on the "Managing your Verizon home account FAQs" link to go to the page of the same name.
Read the Page
Read through the information on the "Managing your Verizon home account FAQs" page. Try any of the provided suggestions about how to make the switch. If you couldn't complete the change, please proceed to the next step.
Contact Verizon Customer Support
Consider reaching out to Verizon customer support if you weren't able to switch the primary contact for your Verizon Fios account. They can provide you with information about whether it's possible for your account. If it is, they can guide you through the process or may even be able to change the details on their end. The Verizon representative may ask you why you want to change the primary contact, so be prepared with an answer in case.
Conclusion
If you want to switch the primary contact on your Verizon Fios account, it's best to do so before your next billing cycle. This ensures all changes are in place with the company in time for the new bill.
Further questions?
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GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Change Primary Contact for My Verizon FiOS Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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