Tillys.com Customer FAQ

Placing an order on Tillys.com is a straightforward process that can be completed in just a few steps. First, you will want to visit Once you have selected an item, click on it to view more details, including sizing and color options. After making your choice, select the preferred size and color and then click on the “Add to Cart” button. When you are ready to check out, locate the shopping cart icon, often found at the top right corner of the webpage, and click on it to view your selected items. Next, you will proceed to the checkout page. Here, you will need to provide your shipping information and select a preferred shipping method. After that, you will enter your payment details. Tillys.com typically accepts a variety of payment options, such as credit cards and PayPal. Finally, review your order details and confirm the purchase. You should receive an order confirmation via email shortly after placing your order. If you require further assistance or have additional questions about the ordering process, it is advisable to refer to the current web page for more specific information....

Yes, customers have the ability to track their orders placed through Tillys.com. After an order has been shipped, a confirmation email...

Tillys.com does indeed offer international shipping, allowing customers from various countries to conveniently shop for their favorite When customers place an order for international shipping, they should be aware that shipping costs may vary based on the destination as well as the weight and size of the package. Additionally, any potential customs fees or taxes imposed by the destination country will be the responsibility of the customer. It is advisable for international shoppers to familiarize themselves with their local customs regulations to avoid any unexpected charges upon delivery. For the most current information regarding international shipping options, including shipping costs, estimated delivery times, and a list of available countries, visiting the Tillys.com website is highly recommended. The site typically provides specific details that can help guide customers through the process of international orders, ensuring a smoother shopping experience....

Tillys.com has established certain guidelines regarding the cancellation or modification of orders. Once an order is placed, it is If the order has already entered the processing or shipping phase, Tillys may not be able to accommodate the request for cancellation or modification. In such cases, customers may need to initiate a return after the order arrives. This can be done by reviewing Tillys' return policy on the website. For specific details regarding a current order, it is best to consult the order confirmation email or visit Tillys.com, where you can find up-to-date information about their policies, as well as any relevant contact options for assistance....

Shipping times for Tillys.com can vary based on several factors, including the shipping method selected and the delivery destination. It is important to note that processing times for orders may also influence overall delivery time. Orders are usually processed within one to two business days, but this can vary during peak shopping seasons or promotional events. Additionally, shipping times may differ for international orders, which typically take longer due to customs clearance and other factors. For the most accurate information regarding shipping times, customers can refer to the current web page of Tillys.com, which provides detailed shipping policies and options....

Creating an account on Tillys.com is a straightforward process that can be completed in just a few steps. First, visit the Tillys website...

To apply for a job at Tillys, a potential candidate can begin by visiting the official Tillys website. On the website, there is a dedicated Once a candidate finds a position that matches their skills and interests, they can submit their application directly through the website. This often involves completing an online application form and providing a resume. It is a good idea to ensure that all information is accurate and well-presented to make a strong impression. For further details, candidates may also find helpful information about company culture and benefits on the careers page. It is always beneficial to regularly check back for new opportunities, as Tillys frequently updates its job listings....

Tillys.com has a straightforward return policy aimed at providing customers with a positive shopping experience. Generally, Tillys For items purchased on Tillys.com, customers can return them to a physical Tillys store, which can be quite convenient. Alternatively, they can return items by mail. When returning items by mail, customers must follow the instructions provided on the website, which usually involves filling out a return form and shipping the items back to the specified address. It is essential to retain the shipping receipt for tracking purposes. There are a few exceptions to the general return policy. Certain items such as swimwear, undergarments, and personal items may not qualify for returns if the hygienic seals or tags are broken. Additionally, promotional items sold as part of a bundle may require all items in the bundle to be returned together. For the most accurate and updated information regarding the return policy, as well as any specific details about ongoing promotions or exceptions, it is advisable to visit the Tillys.com website directly....

If an item purchased from Tillys.com arrives damaged or is found to be defective, the company typically facilitates a straightforward In most cases, Tillys allows customers to return the item for a refund or exchange, depending on availability. It is important to keep the original packaging and shipping materials as they may be required for the return process. Customers usually have a defined time frame within which they must initiate a return after receiving a damaged or defective item. If you are considering returning an item, it is wise to act promptly to avoid missing any deadlines. For the most reliable and up-to-date information regarding your specific case, checking the current web page on Tillys.com is recommended. This page provides the latest policies and procedures for handling damaged or defective items....

Tillys.com has a straightforward and user-friendly return process for online purchases. If a customer needs to return an item, they To initiate a return, customers can start by accessing the return portal on the Tillys website. This portal usually asks for the order number and the email address associated with the purchase. Customers will find clear instructions on how to print a return label, which is typically provided for convenience. The return label should be affixed to the package being returned. Once the item is packaged appropriately, customers can drop it off at the designated shipping carrier location. It is advisable to keep the tracking number for reference. After Tillys receives and processes the return, which may take a few business days, any eligible refund will be issued back to the original payment method. For customers looking for more detailed information about returns, it is recommended to check the returns section on the current Tillys website. There, they will find the most accurate and up-to-date guidelines regarding returns, including any potential exceptions or additional steps that may be necessary....

Tillys.com accepts a variety of payment methods to cater to the needs of its customers. You can typically use major credit cards such It is always a good idea to check the current web page for the most up-to-date information regarding accepted payment methods, as these can change over time. This ensures that you have the most accurate details before making a purchase. If you have a specific payment method in mind, the Tillys.com website can provide further clarity on its acceptance....

Tillys.com generally allows only one promo code to be applied per order. This means that if a customer has multiple promo codes, they...

Tilly's has a price matching policy that aims to provide customers with competitive pricing. Although specific details about this policy To confirm the exact terms of the price matching policy, it is advisable to visit the Tilly's website for the most current information. This includes checking the specific conditions that may apply, such as the timeframe for the price match request or any exclusions that may exist, such as clearance items or special promotions from competitors. As policies can change, reviewing the latest details directly on the website will ensure that one has access to accurate and up-to-date information. This way, customers can make fully informed purchasing decisions while taking advantage of Tilly's competitive pricing....

Tillys.com does not have a specific or widely advertised student discount program at this time. However, Tillys regularly promotes...

Tillys.com does not specifically promote gift wrapping services as part of their standard offerings. However, customers may find that...

Tillys.com typically holds sales and promotions throughout the year, providing customers with various opportunities to save on their In general, it is a good idea for customers to visit the website regularly to stay updated on current and upcoming promotions. Tillys often features notable sales on their homepage and through email newsletters. Those interested in making a purchase can also take advantage of end-of-season sales for discounted items. For the latest information on sales or promotions, checking the website is the best way to stay informed....

Tillys does not typically offer a reservation service for items in-store. However, they often have a variety of options to help customers Additionally, Tillys has been known to provide options such as buy online and pick up in-store, which allows customers to purchase items online and conveniently collect them at their chosen store location. The availability of this service and specific details may vary by location, so it is always a good idea to review the current offerings on the Tillys website. If you need assistance or have specific questions regarding an item, the website also features a helpful contact section for further inquiries....