What is your process for handling returns for online purchases?

Tillys.com has a straightforward and user-friendly return process for online purchases. If a customer needs to return an item, they should first ensure that the item is in its original condition, which typically includes being unworn, unwashed, and with all original tags attached. The return period is generally within thirty days from the date of delivery, although some exceptions may apply to specific items. To initiate a return, customers can start by accessing the return portal on the Tillys website. This portal usually asks for the order number and the email address associated with the purchase. Customers will find clear instructions on how to print a return label, which is typically provided for convenience. The return label should be affixed to the package being returned. Once the item is packaged appropriately, customers can drop it off at the designated shipping carrier location. It is advisable to keep the tracking number for reference. After Tillys receives and processes the return, which may take a few business days, any eligible refund will be issued back to the original payment method. For customers looking for more detailed information about returns, it is recommended to check the returns section on the current Tillys website. There, they will find the most accurate and up-to-date guidelines regarding returns, including any potential exceptions or additional steps that may be necessary.