What is Ticketmaster's refund policy?

Asked 2 years ago
Ticketmaster's refund policy generally allows for refunds under specific circumstances, although it does vary based on the event and the seller's guidelines. Typically, tickets are non-refundable unless the event is canceled or significantly rescheduled. In the event of cancellation, Ticketmaster usually provides a full refund of the ticket price, including service fees, back to the original payment method used for the purchase. For rescheduled events, tickets are often automatically valid for the new date, and customers may have the option to request a refund if they cannot attend the rescheduled date. In certain cases, Ticketmaster also offers options for events that are postponed or if the venue changes. However, it is important for purchasers to read the specific terms and conditions associated with their tickets, as these may contain crucial information regarding refund policies that apply to their particular purchase. Some events may also offer “ticket insurance” at the time of purchase, which can provide additional coverage in case of unforeseen circumstances that prevent attendance. For the most accurate and updated information regarding refunds, customers should consult the current web page or the specific event listing on Ticketmaster's website. This will also help in understanding any unique policies that may apply to different types of tickets or events.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 14, 2025

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