Can I get a refund if I can't attend an event I bought tickets for?

Asked 2 years ago
Ticketmaster's refund policy can vary depending on the specific event, the venue, and the type of ticket purchased. Generally speaking, tickets are considered non-refundable unless the event is canceled or rescheduled. If an event is canceled, Ticketmaster typically issues a full refund to the original payment method used for the purchase. In the case of a rescheduled event, Ticketmaster usually provides options for ticket holders, such as attending the rescheduled event or obtaining a refund. For events that are not canceled or rescheduled, Ticketmaster does not offer refunds based on personal circumstances, such as being unable to attend due to unforeseen events. However, some events may have specific policies, such as ticket insurance or resale options, that could provide potential solutions. It is also important to note that tickets purchased from third-party sellers or other platforms may have different refund policies. For the most accurate and up-to-date information, it is advisable to visit the Ticketmaster website and look for the relevant details pertaining to your specific event. There, you can find information about refunds, exchanges, and any available options for your situation. Always make sure to review the terms and conditions that apply to your purchase.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 14, 2025

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