What happens if an event is cancelled or rescheduled?

Asked 2 years ago
If an event is cancelled or rescheduled, Ticketmaster has specific policies and procedures in place to handle such situations. In the case of a cancellation, customers who purchased tickets for the event are typically entitled to a full refund. Ticketmaster usually processes refunds automatically to the original payment method used for the purchase. However, processing times for refunds may vary, so customers should allow some time for the funds to appear back in their account. When an event is rescheduled, Ticketmaster often provides attendees with the option to retain their original tickets for the new date or to request a refund. If customers decide to keep their tickets, they can simply attend the event on the rescheduled date. For those who cannot make the new date, Ticketmaster usually provides a straightforward procedure for requesting a refund, which may be available for a limited time following the announcement of the rescheduling. Customers are encouraged to visit the Ticketmaster website for detailed information regarding specific events, as they may have unique policies or instructions based on the situation. Information about refund processes, new dates, and any additional steps required are generally provided clearly on the website. Therefore, checking the current web page dedicated to the specific event is always a good idea. This helps ensure that customers have access to the latest updates and can act accordingly based on their individual circumstances.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 14, 2025

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