1. All Companies › 
  2. The Brick Customer Service › 
  3. FAQ
Updated

The Brick Customer FAQ

Top Answers & How-to Guides

How do I Contact The Brick Customer Service?

The question we are asked most often is about how to talk to The Brick customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the process for returning items purchased online?

The process for returning items purchased online from The Brick is designed to be straightforward for customers. First, it is important Once you have determined that the items are eligible for return, the next step involves logging into your account on thebrick.com. You may be required to find the order details associated with your purchase. The Brick usually provides a return label or instructions on how to proceed with the return. It is advisable to carefully follow these instructions to ensure a successful return. After preparing the package for return, you will need to drop it off at the designated shipping carrier, as specified by The Brick. It is also recommended to retain any tracking information until the return is processed. For more detailed information regarding specific return policies, such as timeframes and any potential restocking fees, customers might find it useful to check the current web page dedicated to returns on thebrick.com....
Ask any question you have about The Brick customer service, get an answer now.
Contact The Brick customer service

Recent The Brick Customer Questions

I was calling because i recently purchased some items that are now on sale in your flyer and would like to be refunded the difference

We're sorry for the inconvenience. The Brick generally does not offer price adjustments on purchases after the order has been completed. However, it varies by individual store management. We recommend reaching out directly to the store where you made your purchase to confirm their specific policy regarding price adjustments. They may be willing to work with you depending on the circumstances. It might be a good idea to have your receipt and other related documentation on hand when you contact them.
Asked Feb 29, 2024 1:51 PM

Help me with my The Brick customer service issue

Payments and Financing

What payment methods do you accept?

The Brick accepts a variety of payment methods to accommodate customers' preferences. Generally, customers can use major credit cards...
Read more

Do you offer financing options?

The Brick provides a variety of financing options to help customers manage their purchases. These financing solutions typically include...
Read more

What is your price match policy?

The Brick has a price match policy designed to ensure that customers receive the best possible price on their purchases. This policy Customers may also be required to present proof of the lower price, whether through advertisements or online listings. The Brick aims to foster customer satisfaction by offering this policy, but it is important to note that exclusions or limitations may apply depending on specific promotions or clearance items. For the most accurate and current information regarding the price match policy, it is advisable to visit the official website or the applicable page dedicated to pricing policies, as details may change....
Read more

Order Management

Can I track my order online?

Yes, customers of The Brick can track their orders online. The Brick provides an online order tracking system that allows you to view...
Read more

Can I cancel or change my order after it has been placed?

Once an order has been placed with The Brick, the ability to cancel or change that order depends on various factors, including the Each situation can be unique, so it is best to check the specific policies related to cancellations and changes on The Brick's website. They usually provide detailed information regarding order management in the customer service or FAQ sections. Additionally, you may find guidelines on the timeframe in which one can request such changes or cancellations. If you require immediate assistance or further clarification on your specific order, The Brick's website usually contains contact information for customer support, where inquiries can be made directly. It is always a good practice to verify such details on their current web page to ensure you have the most accurate and updated information regarding your order....
Read more

Can I schedule a delivery date and time?

The Brick does offer scheduling options for delivery dates and times. However, the specific availability may depend on various factors,...
Read more

Returns and Warranties

What is your return policy?

The return policy of The Brick typically allows customers to return items within a specific time frame, usually thirty days from the To initiate a return, customers are generally required to bring along their original receipt or proof of purchase, along with the item being returned. Refunds are typically processed in the same manner as the original payment method. For customers seeking to return furniture or larger items, additional guidelines may exist regarding the condition of the item and any associated delivery charges. It is always recommended for customers to check The Brick’s official website for the most current information regarding the return policy, as policies can change. The website will provide the necessary details and any specific instructions that may be relevant to the return process....
Read more

Do you offer warranty on your products?

The Brick typically offers warranties on many of their products, which can vary depending on the item and its manufacturer. Generally,...
Read more

Can I purchase extended warranty?

Yes, The Brick offers extended warranty options for many of their products. This extended warranty can provide customers with additional Customers may find detailed information regarding the extended warranties on individual product pages or in the warranty section of The Brick's website. It is advisable to review the terms and conditions of the warranty carefully to ensure it meets your needs. Additionally, the current web page may provide contact information for inquiries related to warranties, should you need further clarification or assistance....
Read more

What is the process for returning items purchased online?

The process for returning items purchased online from The Brick is designed to be straightforward for customers. First, it is important Once you have determined that the items are eligible for return, the next step involves logging into your account on thebrick.com. You may be required to find the order details associated with your purchase. The Brick usually provides a return label or instructions on how to proceed with the return. It is advisable to carefully follow these instructions to ensure a successful return. After preparing the package for return, you will need to drop it off at the designated shipping carrier, as specified by The Brick. It is also recommended to retain any tracking information until the return is processed. For more detailed information regarding specific return policies, such as timeframes and any potential restocking fees, customers might find it useful to check the current web page dedicated to returns on thebrick.com....
Read more

Delivery and Pickup

How long does delivery take?

The delivery times for The Brick can vary depending on several factors, including the specific product purchased, the shipping location,...
Read more

Can I order items online and pick them up in-store?

Yes, The Brick does offer the option for customers to order items online and pick them up in-store. This service allows for convenience,...
Read more

Do you offer clearance items or special deals?

The Brick frequently offers clearance items and special deals to provide customers with opportunities to acquire products at discounted...
Read more

Services and Safety

Do you have a rewards program?

The Brick has developed a rewards program known as Brick Rewards, which is designed to benefit customers who frequently shop at their In addition to earning points, members of the Brick Rewards program may receive exclusive offers, promotions, and early access to sales events. To become a member, customers can typically sign up for free either in-store or through the Brick's website, where detailed information about the program is available. For the most current information on the rewards program, including specific terms and conditions, potential changes, or updates, it is always a good idea to check the Brick's official website or inquire directly in-store, where staff can provide assistance....
Read more

Do you offer installation services?

The Brick does offer installation services for various products, including furniture and appliances. This service can help ensure that...
Read more

What safety protocols do you have in place for in-store shopping?

The Brick prioritizes customer and employee safety in its stores and implements several safety protocols to ensure a secure shopping Additionally, The Brick encourages the use of face masks in line with public health recommendations. Hand sanitizer stations are readily available at the entrances and throughout the store, allowing customers to sanitize their hands regularly during their shopping experience. Staff members are trained on safety protocols and are equipped to assist customers while maintaining a focus on health guidelines. The Brick regularly reviews and updates its safety procedures in accordance with local health regulations and guidelines. While this information provides an overview of the protocols in place, it may be beneficial to check The Brick’s current website for the most up-to-date information on safety measures and any specific policies that might be in effect at your local store....
Read more
We look to the The Brick issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
The Brick issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated