What if my order arrives damaged?

If an order from Telegramme Prints and Custom Framing arrives damaged, the first step is to assess the extent of the damage. It is important to document the condition of the packaging and the items inside, as this will be beneficial for reporting any issues. Typically, businesses of this nature have a clear policy in place for addressing damages, often detailed in the terms and conditions or customer service section of their website. Customers are generally encouraged to take photographs of the damaged products and packaging. This photographic evidence can serve as documentation when filing a claim or requesting a replacement. Most often, the process may involve contacting customer support or the appropriate department, providing them with the necessary details, including the order number, date of purchase, and a description of the damage. In many cases, businesses will offer to replace the damaged items or provide a refund, depending on their specific policies. It is advisable to review the website for any outlined procedures regarding damaged items, as they may have specific timelines or forms to fill out. Overall, taking prompt action is key to resolving the issue efficiently.