What should I do if my luggage is lost or damaged?

Asked 5 months ago
If luggage is lost or damaged while traveling, there are specific steps one should follow to address the situation effectively. First, the traveler should report the issue to the airline or transportation service immediately upon realizing that their luggage is missing or has been damaged. This typically involves visiting the airline's designated baggage service desk at the airport. The staff will assist with locating the luggage and may provide a tracking number. In cases of damage, it is essential to document the condition of the luggage with photographs and keep any damaged items for assessment. The airline may have specific policies regarding compensation for damaged luggage, which can vary by company. Additionally, travelers should ensure they have copies of their travel documents, receipts for any expenses incurred due to the mishap, and details about the luggage itself, including its contents. Should further assistance be needed, travelers might consider checking the airline's website for additional information and guidance on their policies related to lost or damaged luggage.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 13, 2025

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