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TJ Maxx Customer FAQ

Top Answers & How-to Guides

What is TJ Maxx's Phone Number?

The question we are asked most often is about how to talk to TJ Maxx customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My TJ Maxx Account Number?

If you have a TJX Rewards Platinum Mastercard, there might be occasions when you need to locate your TJ Maxx account number. Whether...

Is It Possible to Merge Two TJ Maxx Accounts?

Merging multiple TJ Maxx accounts online is easy once you log into the main profile. Following the correct steps ensures no issues...
Ask any question you have about TJ Maxx customer service, get an answer now.

TJ Maxx Gift Cards

If I Don't Claim a TJ Maxx Gift Card, What Happens?

If a TJ Maxx gift card is not claimed or used, it does not expire, and there are no dormancy fees; however, after a certain period...

How Do I Transfer a TJ Maxx Gift Card to Another Account?

Transferring a TJ Maxx gift card is an easy process without new requirements that may be unfamiliar to a regular client. Always check...

Can I use a TJ Maxx gift card to make an online purchase?

TJ Maxx gift cards can typically be used for online purchases on their official website, tjmaxx.com. When using a gift card online,...

Account Management

Where Can I Find My TJ Maxx Account Number?

If you have a TJX Rewards Platinum Mastercard, there might be occasions when you need to locate your TJ Maxx account number. Whether...

Is It Possible to Merge Two TJ Maxx Accounts?

Merging multiple TJ Maxx accounts online is easy once you log into the main profile. Following the correct steps ensures no issues...

How Do I Unlock My TJ Maxx Account?

Unlocking a temporarily suspended online account at TJ Maxx requires patience and clarity when communicating ownership verification...

Delivery Issues

How to Report an Issue with TJ Maxx Delivery?

TJ Maxx addresses delivery issues efficiently and works closely with customers to resolve them. Proper preparation will equip you to...

How Do I Complain to TJ Maxx About a Late Delivery?

When dealing with late delivery problems at TJ Maxx, it's important to be aware of your options and do everything to resolve the problem....

What Should I Do When TJ Maxx Delivery by Usps Is Missing?

If you are concerned about the status of your TJ Maxx delivery, there are a few things that you can do. Review your order confirmation...

Black Friday & Cyber Monday

How Do I Find Black Friday Deals for TJ Maxx?

Finding Black Friday deals at T.J. Maxx, T.J. Maxx Black Friday discounts

How Do I Make an Order for the TJ Maxx Black Friday Event?

T.J. Maxx Black Friday shopping bag, Making a purchase during TJMaxx Black Friday

How Do I Find Cyber Monday Deals for TJ Maxx?

Find T.J. Maxx Cyber Monday deals, How to Find Deals for TJMaxx Cyber Monday

How Do I Make an Order for the TJ Maxx Cyber Monday Event?

This article helps TJ Maxx customers to make an order from the company's Cyber Monday sale. If you would like to find the best Cyber...

Returns and Exchanges

How Do I Return an Item to TJ Maxx from Their Black Friday Sale?

This article discusses how you can return an item that you purchased at the TJ Maxx Black Friday sale. A description of the procedure...

How Do I Return an Item to TJ Maxx from Their Cyber Monday Sale?

This article talks about how to return an item that was purchased at the TJ Maxx Cyber Monday sale. A description of how to make the...

How Do I Return an Item from TJ Maxx?

T.J. Maxx, also known as TJX, has a detailed return policy. The proper way to return merchandise depends on the original purchase location,...

How Do I Exchange an Item from TJ Maxx?

When you order an item from TJX, you have the right to return the item if you want an exchange. However, you have to adhere to the...

What is TJ Maxx's return policy on sale items?

TJ Maxx has a customer-friendly return policy that applies to both regular-priced and sale items. Generally, customers can return most However, there are some important details to note specifically regarding sale items. When a customer purchases a sale item, the same thirty-day return window applies. Items must be returned in their original condition, along with any tags, and with a receipt to facilitate the return process. Without a receipt, customers may receive store credit at the current selling price of the item. Certain items may have additional restrictions. For example, clearance items or specific items such as undergarments, swimwear, or personal care items may be excluded from the return policy for hygiene reasons, and it is always wise to check the signage in the store or on the receipt. Additionally, customers should be aware that returns can be made either in-store or via mail, depending on the convenience of the shopper. For those who utilize mail returns, it is important to note that shipping fees may apply. For full details regarding returns, including any updates or specific instructions related to the current context, it is beneficial to refer to the TJ Maxx website or review the receipts provided at the time of purchase. This will ensure that customers have the most accurate and relevant information tailored to their specific purchases....

Can I return items purchased online at a TJ Maxx store?

Yes, items purchased online at TJ Maxx can generally be returned to a TJ Maxx store. This convenient option allows customers to return...

Shipping Policy

Does TJ Maxx Pay for Shipping on Returns or Exchanges?

T.J. Maxx offers return labels in its packages to make mailing returns easy, but there is usually a shipping fee involved. In-store...

Does TJ Maxx offer international shipping?

TJ Maxx primarily operates within the United States and does not offer international shipping for online orders at this time. Customers...

Order Tracking

How Do I Track My TJ Maxx Return?

The best option for tracking your return to TJX is by contacting the support team. You may return your orders via email or to your...

How Do I Track My TJ Maxx Order?

It is always good to track your TJ Maxx order or any orders you make online due to theft. To track your TJ Maxx order you will need...

Refunds

How Do I Check the Status of My TJ Maxx Refund?

When you order the wrong item or receive a damaged item from TJX, you have the right to ask for a refund. You will have to read and...

How Do I Get a Refund from TJ Maxx?

TJ Maxx makes it very convenient for you to return any items they ship to you as they provide return labels for each item with your...

How long does it take to process a refund from TJ Maxx?

The time it takes to process a refund at TJ Maxx can vary depending on several factors. Typically, if a customer makes a return in-store, It is important to keep in mind that refunds for purchases made with gift cards may be processed differently. Customers may receive a new gift card instead of a direct refund to their original payment method. To obtain the latest information, visiting the current TJ Maxx website can provide additional details and guidelines about the refund process. This may also include tips on what to expect and any specific conditions related to refunds....

Help me with my TJ Maxx customer service issue

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