How Do I Cancel My T-Mobile Service?

In a nutshell: To cancel your T-Mobile service, follow a straightforward process: inform T-Mobile customer service by phone, as online cancellation is not available. Your service remains active until the end of the current billing cycle, with no refunds issued. If you wish to keep your phone number, port

Introduction

If the time has come to cancel your T-Mobile service, then you need to know how to do it the right way, so that you have no unexpected difficulties. The cancellation process itself is pretty straightforward, but there are a few things you need to take care of before you actually take that step.

What You'll Need

You will not lose your service immediately after you cancel it. Instead, the cancellation will go into effect at the end of your current billing period. That means that you will not receive any refund on the amount you have paid so far.Any Equipment Installment Plan device balance you have outstanding will be applied to your final bill.If you want to cancel the service of a deceased account holder in Puerto Rico, you need to mail your cancellation request to T-Mobile Executive Customer Relations P.O. Box 191957 San Juan, PR 00919-1957. Include their name, date of birth, and account number.

Check all your T-Mobile voicemail messages.

Make sure that you save anything you need to save, because your messages will be deleted when your account is canceled.

About a week before the end of your current billing cycle, port your T-Mobile phone number to your new carrier, if you want to keep your number.

It will take a few days to go through, so you want to start before your old service ends, to avoid an interruption of service. Your new carrier will have their own procedure for porting in your number, but you will need to get a transfer PIN from T-Mobile before you do anything else.

Gather together the deceased's personal information, if you are canceling the service of a deceased account holder.

You will need their name, their date of birth, the last four digits of their social security number, and their T-Mobile account number.

Call a T-Mobile customer service representative and tell them that you want to cancel your service.

T-Mobile customer service
Cancellation of your T-Mobile service cannot be done online. Your only option is to use the phone.

Go to the T-Mobile guest payment page to pay your final bill.

T-Mobile guest payment page
Enter your account number and follow the prompts to may your final payment.
If you do not want to make your payment online, continue with the next step instead.

How Do I Cancel My T-Mobile Service? (Step 5)

Go to the T-Mobile store locator to find the store closest to you.

T-Mobile store locator
Go to a nearby store and tell and employee there that you want to pay your bill. Make sure you have your account number with you.

How Do I Cancel My T-Mobile Service? (Step 6)

Conclusion

If you have any questions and any point during the cancellation process, ask a T-Mobile customer service representative. The customer service center is open 24 hours a day, seven days a week.

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