How Do I Report a T-Mobile Service Outage?

In a nutshell: Experiencing a T-Mobile service outage can hinder communication and tasks. To report the issue, start by visiting the T-Mobile website. Locate the menu in the upper-right corner and select "Contact & Support." Access the "Help & Support" section, then use the search

Introduction

A T-Mobile service outage can be particularly frustrating when you need to contact people or complete tasks on your phone and can't. Reporting the outage to the company is a great way to inform them of the problem, allowing them to start rectifying the situation. Keep reading for information about how you can begin the process of notifying T-Mobile of a service outage.

Go to the T-Mobile Website

Visit the T-Mobile website.

How Do I Report a T-Mobile Service Outage? (Step 1)

Locate the T-Mobile Menu

Find the T-Mobile menu. It's in the upper-right corner of the website, represented by three horizontal black lines.

Open the Menu

Click on the three black horizontal lines in the upper-right corner of the website to expand the T-Mobile menu.

How Do I Report a T-Mobile Service Outage? (Step 3)

Locate the "Contact & support" Line

Browse the T-Mobile menu until you spot the "Contact & support" line. It's toward the middle of the menu.

How Do I Report a T-Mobile Service Outage? (Step 4)

Click on the Down-Pointing Arrow

Click on the down-pointing arrow to the right of the "Contact & support" line. Doing so will open up a sub-menu.

How Do I Report a T-Mobile Service Outage? (Step 5)

Find the "Help & support" Line

Locate the "Help & support" line and click on it. Doing so will take you to a T-Mobile page that says "Welcome to Support" in white letterig at the top of the page against a pink background.

How Do I Report a T-Mobile Service Outage? (Step 6)

Locate the Search Line

Scroll partway down the page until you find the line that says "Search for help and more" in black lettering. Below it is a horizontal line that says "Search" and has a small magnifying glass icon to its left.

Type in the Appropriate Search Term

Click on the horizontal search line and type "Report an outage." Click the "Return" button on your phone's keyboard after entering the search term.

How Do I Report a T-Mobile Service Outage? (Step 8)

Locate the Best Search Result

Scroll through the T-Mobile search results until you find the best one that's relevant to your issue. Your ideal option will likely be the one that says "Signal Issues / no service troubleshooting T-Mobile Support."

Open the Link

Click on "Signal Issues / no service troubleshooting T-Mobile Support." Doing so will take you to a page that says "Signal issues / no service troubleshooting" at the top.

How Do I Report a T-Mobile Service Outage? (Step 10)

Try the Recommendations

Read through the page and attempt the suggestions to see if you can get your service back up and running. If your service still isn't working and should be, please move on to the next step.

Contact T-Mobile Customer Support

If your T-Mobile service still isn't working, it's a good idea to contact the company's customer support team. They'll be able to tell you if there's currently a service outage in your area or if the problem has to specifically do with your phone/service.

Conclusion

Don't hesitate to contact T-Mobile customer support if your service isn't working. They'll be able to provide you with quick information about what the problem might be.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a T-Mobile Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.