What should I do if my water bill seems too high?

If a customer finds that their water bill appears to be unusually high, there are several steps they can take to investigate the situation. First, it can be helpful to review the bill carefully to understand the current charges compared to previous bills. This will help identify whether the high amount is a result of increased usage or if there may be a billing error. Next, the customer should consider their water usage habits. A sudden spike in usage could be related to changes in lifestyle, such as increased household occupancy or activities such as watering a garden or filling a pool. If there have been no significant changes in usage, one possibility to explore is the presence of leaks. Leaks can occur in pipes, faucets, or toilets and may contribute to unexpected increases in water consumption. Customers should also check for any communication from South West Water regarding potential issues or changes to service or rates that may have impacted their bill. It might also be useful to take a meter reading, if applicable, to compare actual usage against what has been billed. Lastly, for further assistance or specific questions regarding billing, customers can look for relevant contact information on the South West Water website, which can provide additional resources or guidance tailored to their particular situation.