Do you offer any payment assistance programs?

South West Water recognizes that some customers may face challenges in managing their water bills and offers various support options to assist those in need. One of the main programs available is the "SupportPlus" scheme, aimed at helping customers who may be struggling financially. This program provides a discounted tariff based on household income, ensuring that those in need have access to essential water services at a manageable cost. Additionally, there are provisions such as payment plans that can be tailored to fit individual circumstances, allowing customers to spread their payments over a schedule that works for them. It is also worthwhile noting that South West Water has specific support for vulnerable customers, including elderly individuals and those with disabilities, ensuring that their needs are addressed with compassion and understanding. Customers can also inquire about how to access these programs and confirm their eligibility by visiting the official South West Water website, where detailed information can be found. Here, individuals can learn more about the specific criteria and application processes related to each support initiative. By exploring these resources, customers can find the assistance they may require in managing their water bills effectively.