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Skates.com Customer FAQ

Top Answers & How-to Guides

What is Skates.com's Phone Number?

The question we are asked most often is about how to talk to Skates.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I find out about upcoming skate events or promotions?

To keep up to date regarding upcoming skate events or promotions, one should consider visiting the Skates.com website frequently. The Additionally, following Skates.com on various social media platforms can be an excellent way to receive real-time updates and engage with the skateboarding community. Social media channels, such as Facebook, Instagram, or Twitter, are commonly used for promoting events and sharing information about promotions directly with followers. Many skate shops and local skate parks also host events and competitions, so checking their websites or social media pages can provide information on regional happenings. Engaging with local skateboarding communities may yield insights into other relevant events and promotions as well. Overall, leveraging a variety of sources can enhance awareness of the vibrant world of skateboarding events and special offers....
Ask any question you have about Skates.com customer service, get an answer now.

Products and Offerings

What types of skates do you sell?

Skates.com offers a wide variety of skates to cater to different skating styles and preferences. Their selection typically includes...

What sizes do your skates come in?

Skates.com offers a wide range of skate sizes to accommodate different foot dimensions and preferences. Typically, the sizes available...

What brands do you carry?

Skates.com offers a wide variety of brands catering to different needs and preferences in the skateboarding community. Some of the...

Can I find replacement parts for my skates on your site?

Skates.com offers a variety of replacement parts for different types of skates, including wheels, bearings, and boot components. The...

What safety gear do you recommend for skating?

When it comes to skating, safety gear is essential for protecting oneself from injuries. Skates.com offers a variety of safety gear In addition to these core pieces, some skaters may also opt for additional gear such as padded shorts, which can provide extra protection for the hips and tailbone, and ankle supports for those who require extra stability. When selecting safety gear from Skates.com, it is important to ensure that all items fit snugly and are comfortable, as this will encourage consistent use and enhance overall safety while skating. For current offerings and detailed options, visiting the Skates.com website would provide helpful insights....

Do you sell skate accessories?

Yes, Skates.com offers a wide range of skate accessories to enhance the skateboarding experience. Shoppers can find various items including...

Rentals and Events

Do you offer skate rentals?

Skates.com primarily focuses on selling skateboards, inline skates, roller skates, and various skateboarding gear and accessories,...

How can I find out about upcoming skate events or promotions?

To keep up to date regarding upcoming skate events or promotions, one should consider visiting the Skates.com website frequently. The Additionally, following Skates.com on various social media platforms can be an excellent way to receive real-time updates and engage with the skateboarding community. Social media channels, such as Facebook, Instagram, or Twitter, are commonly used for promoting events and sharing information about promotions directly with followers. Many skate shops and local skate parks also host events and competitions, so checking their websites or social media pages can provide information on regional happenings. Engaging with local skateboarding communities may yield insights into other relevant events and promotions as well. Overall, leveraging a variety of sources can enhance awareness of the vibrant world of skateboarding events and special offers....

Policies and Procedures

What is your return policy?

Skates.com has a return policy designed to provide customers with flexibility and satisfaction. Generally, if a customer is not completely Customers are usually required to cover the cost of return shipping unless the item was defective or incorrect. For items that qualify for a return, refunds are typically processed within a set number of days after the return is received at the warehouse. To find the most accurate and up-to-date information about the return policy, it is best to visit the returns section of the Skates.com website, as policies may vary based on current promotions or inventory circumstances. It is always a good idea to familiarize oneself with the policies before making a purchase to ensure a pleasant shopping experience....

Can I cancel or change my order after it has been placed?

Once an order is placed at Skates.com, the ability to cancel or change it largely depends on the order's current status. If the order For specific details regarding your order, such as its current status and options available, Skates.com suggests checking the order confirmation email you received during the purchase process. This email typically contains relevant information regarding order tracking and potential changes. If you are looking for more up-to-date assistance or further inquiries regarding your order, looking on the current web page for contact information can provide guidance on how to proceed....

Is there a warranty on your skates?

Skates.com typically offers warranties on their products, but the specifics can vary depending on the brand and type of skate purchased....

Shipping and Orders

Can I track my order?

Yes, customers can typically track their orders placed through Skates.com. After an order has been processed and shipped, a tracking...

Do you ship internationally?

Skates.com does offer international shipping options for customers outside of the United States. However, the specifics of the shipping Additionally, customers may find that not all products are available for international shipping due to various restrictions. To ensure a smooth ordering experience, it is advised to check the website for any specific notes related to international orders. If you have any further questions about shipping or policies, it may be beneficial to look at the resources available on the current web page for further information. Overall, Skates.com aims to make their products accessible to skateboard enthusiasts around the globe....

How long does shipping take?

Shipping times at Skates.com can vary based on several factors, including the method of shipping selected and the destination of the...

Skate Fitting and Skills

Are your skates suitable for beginners?

Skates.com features a diverse selection of skates that cater to various skill levels, including beginners. For individuals just starting Skates.com provides a variety of options, including recreational skates, which are designed specifically for those new to skating. These skates often come with wider feet trays and improved ankle support to facilitate easier balance and control for novice skaters. Additionally, there are specific styles tailored for different skating disciplines such as roller skating or ice skating, which ensures that beginners can find the right fit for their preference. For more detailed information about beginner-friendly skates, it is advisable to explore the current selections on the Skates.com website. They often include descriptions and recommendations that can guide potential buyers in making an informed decision suitable for their needs....

What is the process for a skate fitting?

Skate fitting is an essential process to ensure that you achieve the highest level of comfort and performance while skating. When considering After obtaining the measurements, it is recommended to try on a few different pairs of skates to assess their fit. It is crucial to wear the same type of socks you plan to use while skating, as this can affect the fit. Properly fitted skates should feel snug but not overly tight. While trying on skates, pay close attention to whether there are any pressure points, as an ill-fitting skate can cause discomfort and lead to injury over time. Finally, when trying on skates, it is advisable to walk around and simulate skating movements to check for comfort and support. When selecting a pair, remember that a professional fitting may also provide insights into any necessary adjustments or recommendations for customized insoles, ensuring you have the best experience possible. For further information and assistance, it might be useful to consult the current web page related to skate fittings for Skates.com....

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