How Can I Track a Lost or Stolen Simple Mobile Phone?

In a nutshell: Losing a phone can be costly and pose data security risks. Fortunately, it’s possible to track your device's location online. For Android users, Google’s Find Your Phone feature allows device tracking, sound activation, and securing your phone. If you have an

Introduction

Losing a phone is never easy — imagine the cost of replacing it. Plus, you risk compromising the data stored on that device. Fortunately, you can track your device's location online. Users with multiple devices can also use their device (no need to use a web browser) to locate a lost or stolen mobile phone. If you just lost your phone, do not panic. We are here to help! Continue reading, and we will outline the steps to locate your mobile device from Simple Mobile.

Use Google

Is your Simple Mobile device associated with Gmail? You can locate your phone using Google's Find Your Phone. Use this link and sign in. If you're already logged in to Google, simply open the link and you'll see a list of your devices.

Tap on the Device You Want to Locate

You can locate Android devices via Google. If you have an Android phone, consider playing a sound and securing your device. Check the next step.

How Can I Track a Lost or Stolen Simple Mobile Phone? (Step 2)

Check the Location

How Can I Track a Lost or Stolen Simple Mobile Phone? (Step 3)

Play a Sound

Tap "Play a Sound" and your device will continue to ring, even in silent mode. It won't stop unless you click 'Stop'. The Play a Sound feature would come in handy, mainly when you just misplaced your mobile phone.

How Can I Track a Lost or Stolen Simple Mobile Phone? (Step 4)

Secure Your Device

When you secure your device, it will be locked and will be signed out of Google. Don't worry, you can still locate the device even when it's secured. If you have payment cards on your Google Wallet, they will also be removed.

How Can I Track a Lost or Stolen Simple Mobile Phone? (Step 5)

Factory Reset the Device

If the device is indeed stolen, we recommend performing a factory reset to permanently erase all data. Do note that your location will no longer be available on the Find Hub app once you select 'Factory Reset'.

Do you have an iOS device? Sign in to iCloud First.

Log in to iCloud

Use your phone number or email to sign in. You can also continue with your password or sign in with a passkey.

If you've forgotten your password, simply tap 'Forgot Password' and follow the prompts to reset it.

Review the Device's Location

Tap on your phone to know its location. You will also be able to play a sound and mark your iPhone as lost. Don't forget to leave a phone number, just in case the finder returns it. Tapping on the device also allows you to erase all data and remove the device from your account.

How Can I Track a Lost or Stolen Simple Mobile Phone? (Step 8)

Conclusion

If you can no longer retrieve your lost or stolen phone and you're enrolled in Mobile Protect, file a claim via Asurion. Report the issue to Asurion, and you'll know when you are eligible for a replacement. If so, you may be able to receive your new phone as soon as the next day, depending on when you initiate the claim. Don't forget to upload any relevant documentation to get a favorable resolution from Asurion. Still need assistance regarding a lost or stolen phone? Do not hesitate to get in touch with Simple Mobile Customer Support.

Why does GetHuman Write How-to Guides for Simple Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Simple Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Track a Lost or Stolen Simple Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.