How Do I Report a Simple Mobile Service Outage?

Introduction

If you no longer have the Simple Mobile wireless service that you are supposed to have, you may suspect that a service outage has hit your area. If so, you need to make Simple Mobile aware of the outage, so it can get the repair process going sooner rather than later. Before you do that, however, there are a few other steps you need to take. The problem could be your phone rather than a service outage, after all, and you should know that before calling the company.

What You'll Need

If you need to call Simple Mobile to report an outage, or if you have some other important call you need to make before service has been restored, and if you can't borrow someone else's phone, try wi-fi calling instead. Wi-fi calling means placing a call using your phone's wi-fi connection. As long as you haven't used up your monthly data yet, you should still be able to place your call. To enable wi-fi calling, open Settings menu and look for the option.

You should consider enabling wi-fi calling as your permanent backup method of calling. That way, you don't have to scramble around, trying to figure out how to turn it on, in an emergency.

Check your phone to see if it is in Do Not Disturb mode.

The simplest explanation is often the correct one. Your phone may not be getting calls because you told it not to and then forgot.

Check to see if your phone is airplane mode next.

Similarly, you may have forgotten to take your phone out of airplane mode after a flight. It is possible that a system update accidentally put your phone in airplane mode, too.

Switch your phone off and then on again.

This can reset a lot of the settings that might be causing a problem with reception.

Go to Simple Mobile's home page.

Simple Mobile's home page

Click on the My Account link in the upper right corner of the page.

Sign into your Simple Mobile account.

Go to your Simple Mobile account page.

Look for notifications that your account has been suspended because of a late bill payment.

If none of the previous steps have solved the problem, remove your SIM card from your phone and then put it back again.

Every phone has its own procedure for this, so follow the manufacturer's instructions.

Call a Simple Mobile customer service representative and let them know about the service outage.

Simple Mobile customer service

If none of the previous steps have worked, the next most likely culprit is a service outage.

Tell the representative about everything you did to determine that the problem was not with your phone.

Conclusion

Once you inform the company of the service outage, Simple Mobile will send out a repair team as soon as it can determine just what the problem is. Keep checking periodically to see if Simple Mobile has got the problem solved yet. If you need help while you are waiting for the repair, call Simple Mobile's customer service center for help. It is open on from 8:00 am to 11:45 pm EST seven days a week.