What should I do if my order arrives damaged?

If an order from Silkfloral.com arrives damaged, it is important to take prompt action to address the situation. First, the customer should examine the package and the items closely to assess the extent of the damage. Taking photographs of the damaged items and the packaging can be beneficial for future reference. It is advisable to check the website to determine if there are specific instructions or policies regarding damaged items, as Silkfloral.com typically provides guidelines on how to handle such issues. After documenting the damage, reaching out to Silkfloral.com regarding the situation is the next step. It is useful to provide them with the photographs and any relevant order information to expedite the process. The customer can check the current web page for contact information to initiate communication with Silkfloral.com. Depending on the company's policy, a replacement or a refund may be available for the damaged items. It is important to act swiftly, as many companies have set timeframes for reporting damage or defects after delivery. By following these steps, the customer can help ensure a satisfactory resolution.