What is your return policy?

Silkfloral.com has a customer-friendly return policy designed to ensure satisfaction with your purchases. Generally, customers are allowed to return items within a specified period after receiving their orders. This timeframe is typically within thirty days, but it is advisable to check the current policy directly on their website for the most accurate information, as policies can occasionally change. To initiate a return, customers are usually asked to ensure that the items are in their original condition, unused, and in their original packaging. This may include keeping any tags and labels intact, as well as ensuring that the items have not been altered in any way. It is important to include a copy of the original invoice or packing slip with the return shipment to facilitate processing. Refunds are generally issued in the original form of payment or may be offered as store credit, depending on the specific circumstances surrounding the return. If there were any issues with the items received, such as defects or shipping errors, it may also be possible to arrange for exchanges or receive replacements. For the most detailed and accurate information about the return policy, including any potential exceptions or unique circumstances, it is best to visit the return policy section of the Silkfloral.com website directly. This will provide you with the latest updates and specific guidance related to returns, exchanges, and refunds.