Shutterstock Customer FAQ
Top Answers & How-to Guides
What is Shutterstock's Phone Number?
The question we are asked most often is about how to talk to Shutterstock customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How can I manage my Shutterstock subscription?
Managing a Shutterstock subscription can be accomplished through an online account. Users can log into their Shutterstock account using
Additionally, in the subscription section, users typically have the option to upgrade or downgrade their plan based on their needs. If a user wishes to cancel their subscription, this can also be done through the account settings. It is important to pay attention to the subscription terms, as there may be specific guidelines regarding cancellations or changes to the account. Users are encouraged to review the frequently asked questions or help center on the Shutterstock website for detailed instructions or information related to managing their subscription. For specific support actions, users may find additional resources on the Shutterstock website....
Ask any question you have about Shutterstock customer service, get an answer now.
Content Types
Can I use Shutterstock content for commercial purposes?
Shutterstock content can be used for commercial purposes, but there are specific licensing agreements and terms that users must adhere
An Enhanced license is more flexible, allowing for additional uses, such as in merchandise or for unlimited print runs. It is essential for users to read the license agreements carefully to ensure that their intended use complies with Shutterstock's guidelines.
Additionally, users should keep in mind that some content may have additional restrictions, such as model releases or property releases, which could limit commercial use even if a license is purchased. It is advisable for users to check the specific licensing terms for each piece of content they wish to use. For the most accurate and up-to-date information regarding licensing and permitted uses, it is helpful to refer to the Shutterstock website where the licensing details are clearly outlined....
What limitations exist on the use of downloaded content from Shutterstock?
Shutterstock has specific limitations regarding the use of downloaded content that users should be aware of. First and foremost, the
Additionally, the content may not be used in a way that is defamatory, obscene, or unlawful. For example, individuals should refrain from using images or footage in products intended for resale, such as merchandise or templates, unless they have obtained the appropriate license for commercial use. Additionally, any content that includes identifiable people, brands, or trademarks may require model or property releases for certain uses.
Users should also be cautious about using Shutterstock content in a manner that may imply endorsement by the person in the image or the trademark owner. It is best to refer to the licensing agreement found on Shutterstock's website for detailed information regarding permitted uses, prohibitions, and any additional considerations. For specific concerns or questions, it is advisable to review the current web page for contact information or further assistance....
What types of content can I find on Shutterstock?
Shutterstock offers a diverse array of content that caters to various creative needs. Users can find millions of high-quality images,
In terms of music and sound effects, Shutterstock also features an extensive collection of audio tracks suitable for different projects, including background music and soundscapes. Users can discover editorial images and videos related to current events, ensuring they have access to timely and relevant content.
Furthermore, Shutterstock allows users to search for and license content tailored to specific themes or styles, making it a valuable resource for graphic designers, marketers, and content creators alike. For more specific inquiries, users may wish to explore the current web page for detailed information on content categories and licensing options....
Licensing and Usage
How do I license images or videos from Shutterstock?
Licensing images or videos from Shutterstock is a straightforward process that involves a few simple steps. First, a user should visit
Once a user finds the desired image or video, they can select the file to view more details. This usually includes information about licensing options, resolution, and pricing. Shutterstock offers various licensing agreements, including standard and enhanced licenses, which cater to different usage rights.
After selecting the preferred license type, the user needs to create an account or log in if they already have one. Following this, they can proceed to purchase the content. Payment options are available, and users may choose to pay per image or video or sign up for a subscription plan, which often provides cost savings for frequent users.
It is advisable for users to review the specific licensing terms associated with the content they wish to purchase, as this will clarify any restrictions on usage. For further assistance or specific inquiries, users may refer to the Shutterstock website for additional information....
What is the process for submitting my own content to Shutterstock?
Submitting content to Shutterstock is a straightforward process designed to empower contributors to share their creative work with
After setting up the account, contributors can start uploading their content. Shutterstock accepts a variety of media types, including photographs, illustrations, vectors, and videos. It is important for contributors to ensure that their uploads meet the quality standards set by Shutterstock, which typically involve criteria related to resolution, composition, and technical quality.
Once the content is uploaded, it goes through a review process where Shutterstock's team evaluates submissions for adherence to their guidelines. If approved, the content becomes available on the platform for potential buyers. It is essential for contributors to be familiar with copyright laws and to ensure that they have the proper rights for any content they submit. For more specific details regarding the submission process, contributors may wish to look for information on the Shutterstock website....
Subscriptions and Accounts
How can I manage my Shutterstock subscription?
Managing a Shutterstock subscription can be accomplished through an online account. Users can log into their Shutterstock account using
Additionally, in the subscription section, users typically have the option to upgrade or downgrade their plan based on their needs. If a user wishes to cancel their subscription, this can also be done through the account settings. It is important to pay attention to the subscription terms, as there may be specific guidelines regarding cancellations or changes to the account. Users are encouraged to review the frequently asked questions or help center on the Shutterstock website for detailed instructions or information related to managing their subscription. For specific support actions, users may find additional resources on the Shutterstock website....
How do I create an account on Shutterstock?
Creating an account on Shutterstock is a straightforward process. Individuals interested in accessing Shutterstock's extensive library
Upon selecting the sign-up option, users will be prompted to provide their email address, create a secure password, and possibly enter additional information such as their name. After submitting the necessary details, a confirmation email may be sent to verify the account. This may require checking the inbox for an email from Shutterstock and following the provided link for confirmation.
Once the account is activated, users can explore Shutterstock's resources and choose from various subscription plans or purchase options based on their needs. For the most accurate and updated information, it is advisable to refer directly to the Shutterstock website....
Payments and Refunds
What is the refund policy for Shutterstock purchases?
Shutterstock has a specific refund policy that applies to its purchases, and it is important for users to understand the key aspects
However, there are certain exceptions and circumstances under which refunds may be considered. For instance, if the content purchased is found to be defective or if there were technical issues that prevented proper use, it might be possible to request a resolution. It is advisable for users to review the specific terms and conditions that relate to their purchases, as these outline what is deemed eligible for consideration regarding refunds.
In cases where users are unsure or have questions about their specific situation, exploring the details on the Shutterstock website can provide further clarification. The site typically contains comprehensive information regarding purchase policies, including any updates or changes to refund guidelines. To get the most accurate and relevant information, users may wish to check the latest content on Shutterstock's official webpage....
Searching and Resolutions
How can I search for specific images or videos on Shutterstock?
Searching for specific images or videos on Shutterstock is a straightforward process that can be highly effective when utilizing the
Shutterstock also provides an advanced search option, which can help in finding specific content by enabling users to specify additional details such as image size or contributor. Additionally, users can explore curated collections and featured content for inspiration or ideas.
Overall, making use of these search tools can significantly enhance the user's ability to find the images or videos they need. For further details or specific inquiries, it is advisable to check the current Shutterstock web page for relevant information....
What are the resolutions available for item downloads on Shutterstock?
Shutterstock offers a variety of resolutions for item downloads, catering to different needs and uses. The resolution options typically
Small sizes are generally intended for web use, while larger sizes can be used for high-quality prints and digital projects. The exact pixel dimensions and file sizes can vary by image, so users can find details on the specific resolution associated with each file. It is important to review the download options carefully for each item because the chosen resolution can affect quality and usability for various applications.
For videos and vectors, similar considerations apply, with varying resolutions provided to accommodate different consumption platforms. Ultimately, it is essential for users to select a resolution that aligns with their intended use. More detailed information about available resolutions can often be found directly on the Shutterstock website, which should provide the most current and specific options available for item downloads....
Help me with my Shutterstock customer service issue
Ask any question you have about Shutterstock customer service. We will do our best to get you answers right away.
We look to the Shutterstock issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shutterstock issues reported to GetHuman