What is the refund policy for Shutterstock purchases?

Asked 5 months ago
Shutterstock has a specific refund policy that applies to its purchases, and it is important for users to understand the key aspects of it. Generally, Shutterstock does not offer refunds for standard downloads, such as individual images or videos. Once a user purchases a license for stock content, that transaction is considered final. This policy reflects a common practice in the digital content industry, where access to files can be granted immediately upon payment. However, there are certain exceptions and circumstances under which refunds may be considered. For instance, if the content purchased is found to be defective or if there were technical issues that prevented proper use, it might be possible to request a resolution. It is advisable for users to review the specific terms and conditions that relate to their purchases, as these outline what is deemed eligible for consideration regarding refunds. In cases where users are unsure or have questions about their specific situation, exploring the details on the Shutterstock website can provide further clarification. The site typically contains comprehensive information regarding purchase policies, including any updates or changes to refund guidelines. To get the most accurate and relevant information, users may wish to check the latest content on Shutterstock's official webpage.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 14, 2025

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