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Shoedazzle.com Customer FAQ

Top Answers & How-to Guides

What is Shoedazzle.com's Phone Number?

The question we are asked most often is about how to talk to Shoedazzle.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my shipping address on my Shoedazzle account?

To update your shipping address on your Shoedazzle account, you will need to log in to your account on the Shoedazzle website. Once...

How do I get help with my VIP membership?

If you are seeking assistance with your VIP membership for Shoedazzle.com, there are several avenues you can explore. First, the website...
Ask any question you have about Shoedazzle.com customer service, get an answer now.

Recent Shoedazzle.com Customer Questions

My shoedazzle.com account is blocked and I am unable to access to view or do anything else.

If your Shoedazzle.com account is blocked, it may be due to several reasons, including security measures or policy violations. We recommend checking the email associated with your account for any notifications regarding the block. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Oct 20, 2025 8:15 PM

How do I talk to someone about skipping this month?

You can easily skip a month by logging into your account and selecting the option to skip. This allows you to avoid being charged for that month’s style selection. Make sure to do this before your billing date to ensure you won't be charged.
Asked Oct 7, 2025 2:58 AM

What is the number to call for customer service

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 6, 2025 10:01 PM

Can I skip a month of the VIP membership?

Yes, you can skip a month of your VIP membership at Shoedazzle. Just remember to do so before the billing date to avoid being charged.
Asked Oct 6, 2025 6:51 PM

I need to talk to someone about my account

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 6, 2025 6:17 PM

Help me with my Shoedazzle.com customer service issue

Returns and Exchanges

How Do I Return My Item to Shoedazzle?

If you bought something from Shoedazzle and want to return it, then you're in luck. Shoedazzle accepts returns for any reason. As long...

What is the return policy for VIP members?

For VIP members of Shoedazzle, the return policy generally allows for a more flexible return experience compared to non-VIP customers. Shoedazzle usually requires that items be returned in their original packaging, including boxes and any included accessories, to qualify for a full refund or exchange. The return shipping cost may be the responsibility of the customer unless the return is due to a defect or error on the company's part. VIP members may also find the company often offers a straightforward online return process, where they can create a return label easily through their account. It is always a good idea to check the latest updates on return policies directly on the Shoedazzle website, as policies can be subject to change. This way, members can ensure they have the most accurate and up-to-date information regarding returns....

What is the process for exchanging an item from Shoedazzle?

The process for exchanging an item from Shoedazzle typically involves a few straightforward steps. First, the customer should visit Next, customers should review the return policy to ensure that the item is eligible for exchange. If the item meets the criteria, customers can follow the provided instructions for initiating an exchange. This usually involves selecting the item and indicating the desired size or style they wish to exchange it for. Once the exchange request is submitted, customers will typically receive additional instructions on how to return the original item. This may include details on packaging the item safely and choosing a shipping method for the return. After the original item has been returned and processed, the new item is usually sent out promptly. For the most accurate and updated information regarding exchanges, it is recommended that customers look at the relevant section on the Shoedazzle website, as policies and procedures can change....

Shipping Information

What is Shoedazzle's shipping policy?

Shoedazzle has a shipping policy that typically provides a range of options for customers. Generally, standard shipping within the For international shipping, Shoedazzle may offer different rates and delivery times, and customers should be aware of possible customs duties or taxes that may apply to their orders. Additionally, tracking information is often provided to allow customers to monitor the status of their shipment. To find the most accurate and up-to-date information regarding Shoedazzle's shipping policy, including specifics on rates and delivery times, it is advisable for customers to refer to the shipping section on the Shoedazzle website....

Do you offer international shipping?

Shoedazzle.com primarily focuses on shipping within the United States. However, they do offer international shipping to select countries....

How long does it take to receive my order?

The timeframe for receiving an order from Shoedazzle.com can vary based on several factors, including the shipping method selected...

Can I track my order?

Yes, customers of Shoedazzle.com can track their orders after they have been shipped. Typically, once an order is dispatched, an email If a customer wants to track an order, they can also visit the Shoedazzle.com website and navigate to their account section. There, they will find details about their order history and shipping information. If there are any questions or issues regarding the tracking process, it is advisable to check the current page for updated contact information or additional assistance options. The tracking process is designed to provide transparency and ensure that customers know when to expect their items....

What happens if I didn't receive my order?

If a customer does not receive their order from Shoedazzle.com, several steps can typically be taken to address the issue. First, it If the order is still missing after taking these initial steps, customers are often encouraged to consult the returns and exchanges section on the Shoedazzle website for guidance on how to report missing packages. This section usually offers specific instructions on how to proceed in such situations. It is important to gather all relevant information, including the order number and any correspondence regarding the delivery, to facilitate the resolution. Additionally, looking for any contact details on the current webpage may provide further assistance in resolving the concern....

Payment and Gift Cards

What payment methods are accepted on Shoedazzle?

Shoedazzle.com accepts a variety of payment methods to accommodate its customers' preferences. Customers can typically use major credit...

Are gift cards available for purchase?

Shoedazzle.com offers gift cards for purchase, allowing individuals to provide a thoughtful present to friends or loved ones who enjoy...

Order Management

Is it possible to cancel my order?

It is generally possible to cancel an order placed on Shoedazzle.com, but there are some important factors to consider. Orders can...

How do I update my shipping address on my Shoedazzle account?

To update your shipping address on your Shoedazzle account, you will need to log in to your account on the Shoedazzle website. Once...

VIP Membership

What is the Shoedazzle VIP membership program?

The Shoedazzle VIP membership program is designed to enhance the shopping experience for its members by providing exclusive benefits Members typically receive personalized recommendations based on their style preferences, which can make it easier and more enjoyable to find the perfect pair of shoes or other accessories. It is common for VIP members to receive additional discounts, promotional offers, and early notifications of sales and new arrivals. Additionally, the Shoedazzle VIP membership often operates on a monthly subscription model. Members are typically charged a fee each month, which they can use towards a purchase. If members do not wish to make a purchase in a particular month, they usually have the option to skip that month without incurring a fee, as long as they remember to do so before the cutoff date. For the most accurate and detailed information about the VIP membership program and its current features or policies, it is advisable to refer to the Shoedazzle website....

How much does the VIP membership cost?

The VIP membership at Shoedazzle.com costs $39.95 per month. By joining the VIP program, members receive discounted pricing on all...

Can I skip a month of the VIP membership?

Shoedazzle.com allows its VIP members to skip a month of membership if they choose. This feature provides flexibility for members who...

How do I get help with my VIP membership?

If you are seeking assistance with your VIP membership for Shoedazzle.com, there are several avenues you can explore. First, the website...
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