Sephora Customer FAQ

It's easy to check your Sephora gift card balance. The store features four convenient ways that shoppers can check their balance: online,...

You can request a refund for a product you purchased with a Sephora gift online. Log in to your Sephora account and click on My Account....

For the person in your life who loves beauty products, a Sephora gift card is a great way to show you care. Sephora cards can be sent...

Gift cards are a common way to pay for purchases at Sephora. You can use either e-gift cards or physical cards. Regardless of which...

If Sephora's gift card balance checker tool isn't working, you need to figure the problem out before using the card again. If the balance...

To buy a gift card, log in to your Sephora account. Click Add to Cart and enter the gift card amount in the box. Enter your payment,...

Yes, customers can use multiple gift cards for a single purchase at Sephora. Whether shopping online at Sephora.com or in-store, the...

Yes, Sephora gift cards can be used both online and in-store, providing flexibility for recipients. When using a gift card online at In-store, customers can present the gift card at the register for payment. It is important to note that gift cards can only be used for shopping at Sephora locations within the United States and on the Sephora website. Additionally, there may be some instances where promotional restrictions apply, so it is always a good idea to check the current terms and conditions on Sephora's website or inquire in-store. For the most up-to-date information related to gift cards, including any restrictions or usage details, visiting the relevant section on the Sephora website is recommended....

If you made a purchase from Sephora that you need to return, you could qualify for a refund if you return it within 30 days. If you...

Sephora is a multinational retailer offering personal and beauty care products. To track an order, go to the website, click on Track...

Sephora is known for having a customer-friendly return policy designed to ensure that customers are satisfied with their purchases. Additionally, unused and gently used products may also be returned, even if the packaging has been opened. However, it is important to keep in mind that some products, such as those that have been significantly used or damaged, may not be eligible for return. For items purchased as part of a set or value kit, all components must be returned together if a return is requested. Sephora aims to make the return process as easy as possible. For detailed information on specific items, return guidelines, or international return policies, customers can refer to the official Sephora website, as they provide comprehensive details on returns and exchanges....

The time it takes to receive a refund from Sephora can vary depending on the original payment method used for the purchase. Generally,...

Sephora allows customers to modify or cancel an order under certain conditions. If the order has not yet been processed or shipped,...

Sephora offers a variety of payment methods for customers to ensure a convenient shopping experience. Customers can typically use major Additionally, certain locations may accept mobile payment options such as Apple Pay or Google Pay, making transactions efficient and quick. It is advisable for customers to check the specific payment options available at their local Sephora store or on the Sephora website for the most accurate and up-to-date information regarding payment methods. For more detailed information, customers can refer to the relevant sections of the Sephora website....

Sephora's shipping policy offers various options to accommodate the needs of its customers. Typically, Sephora provides standard shipping, Order processing usually occurs within one to two business days after the order is placed, although it may take longer during peak shopping seasons, such as holidays or promotional events. To ensure an efficient delivery process, customers should verify that the shipping address is accurate and complete before finalizing their orders. Sephora also offers free standard shipping on orders above a certain threshold, which varies based on promotions or membership status. Members of the Sephora Beauty Insider program may enjoy additional shipping benefits, including exclusive offers or shipping upgrades. For customers who prefer to shop in-store, Sephora offers a convenient option for click-and-collect, allowing them to place an order online and pick it up at their nearest store location, often the same day. For the most accurate and current information regarding shipping, including any specific promotions, or to find details about international shipping policies, it is advisable to visit Sephora's official website....

Sephora has a commitment to making its products available to a global audience. However, international shipping may be limited or unavailable To find out whether Sephora ships to a particular country, customers can check their respective website. The website often provides a list of countries eligible for international shipping along with any relevant details regarding shipping options and costs. For any specific inquiries or updates, it may also be beneficial to explore the customer service section of the website, where contact information and further assistance may be found....

Sephora does offer samples with purchases, but it is not guaranteed that samples will be included with every order. The availability...