What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from SallyBeauty.com, it is important to handle the situation promptly to ensure a satisfactory resolution. First, the customer should carefully inspect the item upon receipt to verify any damages or defects. If there is an issue, the customer may want to document the condition of the item, taking photos if possible, as this may help in the process of returning or exchanging the product. The next step is to refer to the return and exchange policy available on the current web page of SallyBeauty.com. This policy generally outlines the steps required for returning damaged or defective items, including the time frame within which returns must be processed. Customers typically have the option to return the item for a full refund or exchange it for a new one, depending on their preference and the company's specific policies. If there is a particular return authorization number required or a specific procedure to follow, it will be detailed in the policy. Customers may also have the opportunity to reach out to customer support if they need further assistance with the return process or have additional questions regarding their purchase. For more information, it is highly recommended to check the website for the most current return and exchange practices.