What is Sally Beauty's return policy?

Sally Beauty has a straightforward return policy that aims to ensure customer satisfaction. Generally, customers may return items within thirty days of the purchase date for a full refund, provided the items are in their original condition and packaging. This applies to both in-store and online purchases. However, there are a few exceptions to be aware of. For example, opened or used items are typically not eligible for return, especially if they are personal care products. Customers should check the specific details regarding certain items that may be restricted or have different return guidelines. If a customer received an incorrect item or a defective product, that typically qualifies for a return, and proper resolution processes are usually in place to handle those situations efficiently. For customers wishing to return items purchased online, it is important to consider any additional instructions on returning items by mail, as well as the potential need for a return authorization number in some cases. For the most current and detailed information regarding the return policy, including any seasonal variations or special promotions, it is advisable to look on the official Sally Beauty website. There, customers can find specific information and resources related to returns, exchanges, and refunds. By visiting the website, customers can also access any updated policies that might not be reflected in past communications.