What should I do if I receive damaged items?

If a customer receives damaged items from Rosemarry Jewelry Wholesale, the first step is to carefully document the damage. This means taking clear photographs of the damaged items, as well as the packaging they arrived in. It is important to keep a record of the order details, including the order number and any relevant information about the shipment. This documentation will be useful for any further communication regarding the issue. Next, the customer should refer to the policies outlined on the Rosemarry Jewelry Wholesale website regarding damaged items. Typically, there should be specific instructions on how to report damage and seek resolution, whether that be through a return, exchange, or refund. Following these outlined procedures ensures that the situation is handled efficiently. After gathering the necessary information and following the website's instructions, the customer may submit a query through the provided contact methods, as this is usually the recommended way to resolve issues regarding damaged goods. Prompt action helps in ensuring a satisfactory resolution, whether it involves receiving a replacement or a refund. It is vital to act quickly after discovering the damage to adhere to any time constraints that may be stipulated in the company's policies.