How Do I Get Help Finding a Part for My Vehicle from Rockauto?
In a nutshell: Rockauto offers an online parts catalog, making it easy to order vehicle parts without visiting local stores. Users can specify their vehicle details to find compatible parts, but there is no customer service to assist with inquiries. To identify needed parts, users should consult auto repair manuals or online
Introduction
If your car or truck needs repairs then Rockauto may be a convenient way for you to get the parts you want without having to go and hunt them down at local auto parts stores yourself. To order parts from Rockauto and get them shipped to you, all you need to do is make use of their handy online parts catalogue.
What You'll Need
Because of the way the online parts catalogue is arranged, you know that any parts you click on after specifying your vehicle information will fit that vehicle.Unfortunately, you cannot contact a Rockauto customer service representative for help finding the right part for your car or truck because Rockauto does not offer customer support services.You can get a better idea of what parts you need to order from Rockauto by looking up your problem in the right auto repair manual, such as those by Chilton or Haynes. You can find some of them online. Once you follow their troubleshooting steps and have an idea of exactly what the problem is, you should know exactly what parts you need to fix it.There are also a lot of auto repair forums online. You can get some help choosing the right part to order from Rockauto by describing your problem in detail and asking for help in choosing the right parts.
Go to the Rockauto home page.
Click on the Account link on the right side of the nav bar at the top of the page to log in to your Rockauto account.
Click on the Part Catalogue button in the upper left corner of the screen.
Locate your vehicle make in the catalogue list and then click on it to expand it into the year menu.
Click on your vehicle year to expand it into the model menu.
Click on your vehicle model to expand it into the engine menu.
Click on your vehicle's engine type to expand it into the parts types menu.
Click on the type of part you want to expand it into the parts menu.
If you know what is wrong with your vehicle but not what part or parts you need, click on the name of the system that needs repair. In the list of parts shown for that system, the names of the most frequently purchased parts will appear in bold. You can use these suggestions to start researching more about what parts you need to fix your problem.
Click on the part you want to see more information about it and order it.
Conclusion
Because Rockauto does not have a customer service department, the only way to find help is to look online for advice on how to deal with common Rockauto issues.
Further questions?
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