What is Rockauto's return policy for damaged or defective parts?

RockAuto has a comprehensive return policy for damaged or defective parts that is designed to ensure customer satisfaction. If a customer receives a part that is damaged during shipping or is deemed defective, they should initiate the return process within the specified timeframe outlined on the website. Generally, customers are allowed to return parts for credit or exchange within a specific period from the date of receipt. When initiating a return, it is essential for customers to provide details such as the order number, the part in question, and a description of the damage or defect. RockAuto may require photographs of the damaged item to assess the situation effectively. It is important to note that the customer is typically responsible for return shipping unless otherwise specified. Additionally, parts that are returned should be in their original packaging and in a condition suitable for resale whenever possible. Customers are encouraged to review the specific return policy details available on RockAuto's current web page, as there may be variations or updates over time.