Peapod Customer FAQ

Peapod is a grocery shopping service that allows users to shop online and have the items delivered or picked up the same day of the...

Yes, customers have the ability to change or cancel their Peapod orders, but the specific options available may depend on the timing...

To update your delivery address with Peapod, you can easily do so through their website or mobile app. First, you will need to log...

Peapod offers a variety of payment methods to accommodate its customers' preferences when shopping online for groceries. The accepted It is important to note that payment methods can vary by location and over time, so it is always advisable for customers to check the current web page for the most up-to-date information regarding accepted payment options. Overall, Peapod strives to provide a seamless shopping experience for its users by ensuring accessible payment methods....

Peapod's delivery fees can vary depending on several factors, including the size of the order, the delivery location, and whether a...

Peapod does not have a standard membership fee for using its grocery delivery services. Customers can simply create an account on the...

Peapod does sometimes offer coupons and discounts to their customers. Typically, these promotions may come in the form of special savings...

If a customer encounters a problem with their Peapod delivery, there are several steps that can be taken to address the issue. First,...

Peapod's return policy is designed to ensure customer satisfaction while providing a convenient shopping experience. Generally, Peapod...

Peapod does offer a selection of organic and gluten-free products to cater to various dietary preferences and health needs. Shoppers On the gluten-free front, Peapod also stocks a variety of gluten-free products, including snacks, breads, pastas, and more. Typically, these products are clearly labeled on the Peapod platform, making it easier for customers to identify suitable options. For the most accurate and up-to-date selection of organic and gluten-free offerings, it is advisable to browse Peapod’s current web page or app for details based on your location....

Peapod has a system in place for handling substitutions when items ordered by customers become unavailable. When submitting an order, For example, if a customer orders a particular brand of cereal but it is unavailable, Peapod might substitute it with another brand or a comparable product. It is important for customers to review their substitution preferences to ensure they receive items that are acceptable to them. Customers can also choose to have no substitutions made, in which case the unavailable item will simply be removed from the order. For the most precise details on substitution policies, individuals are encouraged to check the relevant section of the Peapod website, as policies may vary or be updated....

Receiving the wrong item can be quite frustrating, but there are steps you can take to resolve the issue. First, it is advisable to You may want to check the current web page for specific instructions on how to report incorrect items. There are usually options available to request a replacement or a refund. Additionally, documenting the error with photos or notes may be helpful for any future correspondence. By following these steps, you can ensure that your issue is addressed promptly....

Peapod delivers to a variety of locations, but service availability can vary based on your specific area. To determine if Peapod delivers...

Yes, Peapod offers customers the ability to schedule a specific delivery time. When placing an order through Peapod's website or app,...

If a customer is not home during a Peapod delivery, the delivery process can vary based on the customer's preferences and the specific...