How does Peapod handle substitutions for unavailable items?

Peapod has a system in place for handling substitutions when items ordered by customers become unavailable. When submitting an order, customers have the option to indicate their preferences regarding substitutions. If a specific item is not in stock, Peapod will either substitute it with a similar product that meets the same criteria or omit the item based on the customer's selected preferences. For example, if a customer orders a particular brand of cereal but it is unavailable, Peapod might substitute it with another brand or a comparable product. It is important for customers to review their substitution preferences to ensure they receive items that are acceptable to them. Customers can also choose to have no substitutions made, in which case the unavailable item will simply be removed from the order. For the most precise details on substitution policies, individuals are encouraged to check the relevant section of the Peapod website, as policies may vary or be updated.