What is your process for backordered items?

Asked 2 years ago
Parts-Express.com has a well-defined process for handling backordered items, designed to ensure that customers are adequately informed and supported throughout their purchasing experience. When an item is backordered, it typically means that the item is currently out of stock and will not be available for immediate shipment. Customers can expect to be notified through the order confirmation process if any of their selected items are backordered. The site provides estimated shipping dates or timelines for how long it will take for the backordered item to become available. These estimates can be influenced by factors such as supplier availability or restocking schedules. While waiting for the backordered item, customers may still receive confirmation for the rest of their order, which may include items that are available for immediate shipment. When a backordered item becomes available, Parts-Express.com usually ships it automatically, and customers will receive a notification confirming that the item is on its way. It is important for customers to check their order status either through their account on the website or by reviewing any updates sent via email. For the latest information regarding backordered items, it is always a good practice to refer to the relevant sections on the current web page related to orders and shipping. This way, customers can stay informed about their purchases and any changes that may arise.
Jeff Whelpley is the editor / author responsible for this content.
Answered Sep 15, 2025

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