What should I do if my parcel is not delivered on time?

Asked 6 months ago
If a parcel is not delivered on time by Parcelforce, there are several steps you can take to address the situation. First, it is advisable to check the tracking information available on the Parcelforce website. This online tracking tool can provide updates on the parcel's current status, including its last known location and any potential delays. If the tracking information indicates that the parcel is still in transit or there are discrepancies, it may be helpful to wait a short while longer, as delivery times can be affected by factors such as weather conditions or increased demand, particularly during busy seasons. Should the parcel remain undelivered beyond the expected timeframe, finding the appropriate contact information on the Parcelforce website is a recommended next step. This can help facilitate communication regarding the delay. During this contact, it can be useful to provide all relevant details, including the tracking number and any other pertinent information. While waiting for a resolution, it is important to remain patient, as issues can take time to resolve. Most customers find that Parcelforce will work to ensure that their parcel is delivered as quickly as possible.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 17, 2025

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