What should I do if I receive the wrong item?

If a customer receives the wrong item from Order Express, the first step is to carefully review the packing slip or confirmation email to verify the details of the order. This can help confirm whether the item sent is indeed different from what was ordered. Typically, Order Express has a return policy in place for such situations. It is advisable to find the information on their website regarding returns and exchanges, as this will provide guidance on the procedures to follow. The customer may need to initiate a return request through the designated process outlined on the website. In most cases, the customer would be instructed to return the incorrect item, often using a prepaid shipping label provided by Order Express. Additionally, it may be helpful to document the error with photographs of the received item and the packing slip. This can expedite the resolution process. For further assistance, the customer may also find contact information on the Order Express website to inquire about specific return instructions or resolve any additional concerns.