What is the return policy?

Order Express has a return policy designed to accommodate customer needs while ensuring a smooth and efficient experience. Typically, customers are allowed to return items within a specific timeframe, usually around thirty days from the date of receipt. It is important to note that the items being returned must be in their original condition and packaging, as this is a standard requirement for many retailers. In order to initiate a return, customers may need to follow certain procedures. This can include obtaining a return authorization or label, which may need to be printed and affixed to the package being returned. Furthermore, customers are typically responsible for the shipping costs associated with returning items, unless there was an error made by Order Express in processing the order or there was a defective item received. Certain items may be exempt from returns. For example, items that have been personalized or custom-made might not be eligible for return due to their unique nature. It is advisable for customers to review the specific return conditions that apply to their purchase, as these details can vary based on the type of product. Ultimately, for the most accurate and up-to-date information regarding the return policy, customers may wish to consult the relevant sections of the Order Express web page, where they can find comprehensive details tailored to their specific orders.