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Marshalls Customer FAQ

Top Answers & How-to Guides

What is Marshalls's Phone Number?

The question we are asked most often is about how to talk to Marshalls customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use a Marshalls gift card online?

Marshalls gift cards are primarily designed for in-store use only. At this time, they cannot be used for online purchases at marshalls.com....
Ask any question you have about Marshalls customer service, get an answer now.

Products and Services

What types of products does Marshalls sell?

Marshalls offers a diverse range of products that cater to many different needs and preferences. As a popular off-price retailer, Marshalls In addition to clothing, Marshalls provides a wide assortment of home goods. This category includes items such as furniture, decor, bedding, and kitchenware, all at reduced prices. Customers can discover unique and stylish home essentials, from decorative accessories to functional items for everyday use. Marshalls is also known for its selection of beauty products, featuring skincare, haircare, and cosmetics from beloved brands. Many of these products are offered at discounted prices compared to traditional retail outlets. Overall, with its constantly changing inventory, Marshalls invites customers to explore a treasure hunt of great bargains across various categories. Interested shoppers can always check the current website for more specific information on the latest offerings and product categories available at Marshalls....

Does Marshalls offer gift cards?

Yes, Marshalls does offer gift cards. These gift cards make for a wonderful present, allowing recipients to choose their favorite items...

What is Marshalls' return policy?

Marshalls has a return policy that aims to provide a hassle-free experience for customers who may wish to return items. Generally, In the case where the original receipt is not available, customers may be offered a merchandise credit based on current selling prices, though this is at the discretion of the store. It is important to note that certain items, such as opened electronic items, may have different return conditions, and customers should refer to Marshalls' specific guidelines regarding these products. While most items can be returned to any Marshalls store, customers are encouraged to check the most current return information, as policies may vary by location or may change over time. For those needing more detailed information about specific circumstances or exceptions, such as holiday returns or special items, it would be advisable to explore Marshalls' official website where the latest policies and potential updates can be found. The website also often provides any additional contact information you may need for further inquiries....

How often does Marshalls receive new merchandise?

Marshalls typically receives new merchandise quite frequently to maintain a fresh and diverse shopping experience for customers. The Marshalls is known for its off-price retail model, which means that the selection can change rapidly as new deals are secured and inventory levels fluctuate. Shoppers are encouraged to check back regularly to take advantage of the latest arrivals. For those interested in specific details about inventory turnover or when new stock is received, it can be useful to visit the Marshalls website or the store in person to stay informed on the most current merchandise offerings....

What should I do if an item I want is out of stock?

If an item that a customer wants is out of stock at Marshalls, there are a few steps that can be taken to address the situation. Firstly, Additionally, customers might want to ask a store associate if they know when new shipments are expected, as they often have insights into inventory schedules or upcoming deliveries. Some customers may also find it beneficial to explore similar items in the store or online, as Marshalls frequently carries a wide variety of products that may meet their needs. Alternatively, for specific inquiries about restocks or to inquire about item availability, individuals can check the current web page for more information. This can often lead to discovering new options that may not have been considered initially....

Shopping Experience

Can I shop online at Marshalls?

Marshalls does not offer a direct online shopping platform like some other retailers. Instead, it focuses on providing an in-store...

Can I track my order at Marshalls?

Marshalls does not provide a direct order tracking feature for online purchases. Typically, when an order is placed through the Marshalls...

Does Marshalls offer international shipping?

Marshalls does not currently offer international shipping for online orders. The operations are primarily focused on the United States,...

Can I use a Marshalls gift card online?

Marshalls gift cards are primarily designed for in-store use only. At this time, they cannot be used for online purchases at marshalls.com....

Customer Programs

Does Marshalls have a loyalty program?

Marshalls does not currently offer a formal loyalty program like many retail chains do. However, customers can still benefit from various Additionally, customers who frequently shop at Marshalls may want to consider a Marshalls gift card, which can be a great way to budget for shopping trips, as well as make thoughtful gifts for friends and family. It is always a good idea to check the current web page for the latest information on promotions and any potential updates regarding loyalty programs or rewards. Marshalls aims to provide an enjoyable shopping experience with great value, even without a traditional loyalty program....

What payment methods does Marshalls accept?

Marshalls accepts a variety of payment methods to accommodate its customers' shopping preferences. Typically, customers can make purchases...

Store Information

Where can I find career opportunities at Marshalls?

Individuals seeking career opportunities at Marshalls can explore the various positions available through their official website. On...

Are there specific store hours for different locations?

Yes, Marshalls store hours can vary by location. Generally, most Marshalls stores are open from late morning until evening, typically...

How often do you restock items in-store?

Marshalls typically restocks items in-store frequently to ensure that customers have access to a variety of merchandise. However, the...

Help me with my Marshalls customer service issue

Ask any question you have about Marshalls customer service. We will do our best to get you answers right away.
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