What is your return policy?

Lighting Direct has a return policy designed to provide customers with a seamless experience when it comes to returning products. Generally, customers can return most unused items within thirty days of the purchase date for a full refund. The items must be in their original packaging and condition, meaning they should be free from any damage or signs of use. It is important to keep the original receipts and order confirmations as they will be required for processing the return. However, there are specific items that may have different return conditions. For example, products that have been customized or made to order might not be eligible for a return unless they arrive damaged or defective. Additionally, certain clearance or sale items may have specific return restrictions, so it is advisable to check the details for those products before purchasing. When preparing a return, customers are encouraged to follow any outlined procedures to ensure the process is straightforward. This may include obtaining an authorization number or specific return shipping instructions. To learn more about the detailed return policies, including eligibility and any exceptions, it is always a good idea to refer to the current web page that outlines the return policy. This will provide the most accurate and up-to-date information regarding the return process at Lighting Direct.